FBS Customer Care Agent (Call Center)

Join a New Project with One of the Largest Insurance Groups in the World

Position: Customer Care Agent

Location: On-site (CDMX)

Schedule: Must be available to work a flexible schedule, including weekends. This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.

About the Opportunity

We’re launching a new and exciting project with one of the United States’ largest insurers-part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

What You'll Do

• Be the main point of contact for agents, providing updates and guiding next steps.
• Follow up on information and documentation needed to keep submissions moving forward.
• Coordinate with internal teams and support the execution of sales and service initiatives.
• Manage high-volume workflows while maintaining accurate records in CRM systems.
• Resolve inquiries professionally and escalate complex cases when needed.
• Help ensure a smooth and efficient experience by supporting daily operations and process execution.
• Collaborate with teams such as Claims, Underwriting, and Policy Support.
• Contribute to continuous improvement by identifying opportunities to enhance processes.

Requirements

What We're Looking For

• Strong English communication skills, both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong technical aptitude and experience using CRM systems or workflow tools.
• 1-3 years of customer service experience
• Call Center experience highly desirable
• Experience working in a regulated or compliance-driven environment.

Benefits

What We Offer

We believe in rewarding great work and investing in our people. You’ll enjoy:

• Competitive salary and annual performance-based bonus
• Grocery & Restaurant Vouchers
• Major Medical Insurance
• Life Insurance
• Career development and continuous training
• A collaborative, inclusive culture within a globally respected organization

Why Join Us?

This is more than just a job-it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.