Junior Infrastructure Engineer (with German)
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your role
You will be part of a team responsible for customer communication, ticket handling, status updates, and infrastructure monitoring for clients in the public and transportation sectors. Your role will focus on receiving and coordinating customer requests, keeping clients informed about incidents and events affecting their infrastructure, and performing daily administrative and operational tasks in cloud environments such as and business-critical platforms including. You will work closely with engineers and consultants, supporting the maintenance of highly available systems that are essential to ensuring operational continuity.
Your tasks
Collaborate with engineers to maintain and support customer infrastructure, including cloud-based services and environments.
Perform day-to-day operational and maintenance activities (RUN) to ensure service availability and stability.
Communicate with customers through a ticketing system, following ITIL best practices for incident and service request management.
Manage task priorities and coordinate assigned activities in accordance with agreed service levels (SLAs).
Monitor customer infrastructure using dedicated monitoring tools, analyze alerts, and escalate issues when required.
Work in cloud environments, and in text-based systems through command-line interfaces (CLI).
Cooperate closely with other team members to troubleshoot incidents, resolve operational issues, and ensure service continuity.
Participate in continuous improvement initiatives aimed at enhancing monitoring, operational processes, automation, and overall efficiency.
Your profile
You are familiar with administering and maintaining cloud services, preferably STACKIT, Azure, AWS, or similar platforms.
You have experience working with monitoring tools and understand best practices for customer communication and collaboration.
You have knowledge of ITIL processes and procedures, particularly incident, problem, and change management.
You demonstrate strong organizational and task management skills.
You have a proactive mindset and a willingness to continuously learn and develop new skills.
You have worked with various operating systems and are comfortable using Linux/Unix command-line environments.
Experience with highly available enterprise platforms is considered an advantage.
Fluent knowledge of German language (B2+ level or higher).
What You'll love about working here
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Get to know us
Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.
Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.