RPA NiCE Developer

About the job you're considering

As an RPA NiCE Developer, you'll join a collaborative Agile team delivering enterprise-scale automation solutions for complex business environments. You'll help streamline processes, reduce manual effort and improve operational efficiency through intelligent automation, supporting critical business services and wider digital transformation programmes.

You'll design, build, test and support NiCE Automation solutions that integrate with a range of enterprise applications, APIs and databases. This role offers the opportunity to contribute to the evolution of automation frameworks, development standards and best practices while working on business-critical solutions within a secure, highly regulated environment.

Hybrid working: Your working location will vary depending on your role, personal needs, and business requirements. This will typically include a mix of company offices, client sites, and remote work from home. If your location is Telford or Hove you will be expected to work from the office between 40% and 70% of the time. For all other locations you need to be prepared to come into the Telford or Hove office once to twice a month (Lead Engineers more frequently). As we align closely with customer requirements-which may change over time-you will need to remain flexible. Please note that fully remote working (100% from home) is not permitted.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:

identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

This is a hands-on RPA NiCE development role where you'll help design, build, test and support automation solutions that deliver tangible business value. You'll work across the full software development lifecycle, creating scalable and supportable automations that integrate with enterprise systems, APIs, databases and business-critical applications.

Working within a multi-disciplinary Agile team, you'll collaborate closely with Business Analysts, Solution Architects, QA Engineers and Live Service teams to deliver high-quality automation solutions. You'll also contribute to the continuous improvement of automation frameworks, engineering standards and delivery practices, helping ensure solutions remain secure, resilient and maintainable.

Beyond delivering high-quality automation solutions, you'll contribute to the wider success of our clients by understanding their objectives, challenging conventional thinking where appropriate and identifying opportunities to improve processes and outcomes. We're looking for someone who is naturally curious, collaborative and proactive, with the confidence to engage stakeholders and contribute ideas that drive continuous improvement.

Our culture

We’re looking for people who are learning focused, can challenge the status quo and are constantly looking to shape their working environment to make it an exciting, fun and interesting place to work.

Keeping things fresh is something we encourage in our working practices, but the culture of continuous improvement is equally as important in our technical approach to building and delivering modern digital services. Your knowledge and experience will be used to change the way we build solutions including utilising new tools and technologies to solve new problems or improve existing services.

Working on our services means you’ll be part of a team, but you’ll also be a part of communities of interest. This means you’ll always have people on hand to share and discuss ideas and get help when needed. The engineering organisation is engineering led, supporting each other through coaching and mentoring, so if you want to change something it’s within your power to do so.

Key responsibilities include:

• Design, develop and maintain automation solutions using NiCE Automation Studio.
• Translate business requirements and process designs into scalable, supportable automation workflows.
• Develop reusable automation components and framework assets to accelerate delivery and maintain consistency.
• Integrate NiCE automations with APIs, databases, web applications and enterprise systems.
• Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews and retrospectives.
• Produce high-quality technical documentation, support guides and deployment artefacts.
• Work with QA teams to support automated and manual testing activities.
• Support automation deployments through development, test and production environments.
• Investigate and resolve production issues, providing second-line support where required.
• Collaborate with architects and platform teams to ensure solutions align with security, governance and operational standards.
• Contribute to the continuous improvement of automation frameworks, standards and development practices.

Your skills and experience

Essential

• Demonstrable experience designing, developing and deploying NiCE RPA (NiCE APA) solutions within enterprise environments.
• Strong hands-on experience with NiCE Automation Studio.
• JavaScript development experience, including creating, maintaining and troubleshooting scripts within NiCE APA solutions.
• Experience integrating automation solutions with REST APIs, web services and enterprise applications.
• Strong understanding of exception handling, logging, monitoring and supportable automation design.
• Experience working with relational databases and SQL.
• Experience delivering solutions within Agile delivery environments.
• Ability to communicate effectively with both technical and non-technical stakeholders.

Desirable

• NiCE Certified Automation Developer certification.
• Experience working within Government, public sector or other highly regulated environments.
• Experience supporting automation solutions in live production environments.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

- Declare they have a disability, and

- Meet the minimum essential criteria for the role.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real - what does it mean for you?

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organisations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com