Service Delivery Manager-II

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Locations

Local : USA

About the job you’re considering:

The Service Delivery Manager is responsible for managing the daily operations and consulting with the client onnew opportunities to expand business processing and leverage data. We are seeking a results-driven professionalwith the maturity and communication skills to manage commercial data warehousing and business insightsreporting.

Establish, implement, and govern operational processes and procedures to consistently meet contractualcommitments and performance standards.

Roles & Responsibilities

• Ensure adherence to operational schedules, timelines, and delivery SLAs.
• Manage budgets effectively and make necessary adjustments to achieve or exceed contribution margin targets.
• Serve as the primary point of contact for clients on operational performance, issue escalation, and new project requests.
• Manage client expectations, communicate status updates, and ensure timely resolution of issues.
• Develop and execute a comprehensive Communication Plan, including status reporting, internal updates, and client review sessions.
• Lead and manage a global team responsible for data analysis, data aggregation, reporting, and operational support.
• Oversee day-to-day business and technical components of client projects to ensure quality deliverables and successful outcomes.
• Monitor team performance and ensure alignment with company initiatives, methodologies, and best practices.
• Identify opportunities to enhance operational efficiency, expand services, and drive additional value for clients.
• Partner with internal stakeholders to innovate and implement process improvements.
• Guide the adoption of modern data technologies and cloud-ready solutions.

Required Skills & Experience:

• Proven experience managing an operations organization with measurable KPIs.
• Demonstrated success leading and developing global, cross-functional teams.
• Strong experience managing client relationships and negotiating positive outcomes.
• Bachelor’s degree required; master’s degree preferred.
• 5-10 years of experience in the pharmaceutical consulting or services industry.
• Hands-on experience with data analysis, reporting, and analytics.
• Experience working with pharmaceutical tools and platforms, including drug prescription (Rx) data, patient-level data (PLD), and claims datasets (e.g., IQVIA, Symphony, Komodo).
• Strong business understanding of pharmaceutical commercial operations, including prescription trends, patient journeys, market access, pricing, and utilization.
• Experience working with specialty and commercial pharmaceutical data, including utilization, pricing, and distribution datasets.
• Familiarity with AWS or Azure cloud operations, including cloud-ready data technologies and architectures.
• Prior experience in commercial data warehousing, business intelligence, or insights environments.

Qualifications

• Bachelor's degree required in Business, Life Sciences, Pharmacy, Healthcare, Data Analytics, Information Systems, Computer Science, or a related field.
• Master's degree (MBA, MS, MPH, or equivalent) preferred.

The base compensation range for this role in the posted location is:$89.400 to $166,318.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.