SRE-System & API Gateway Support Specialist

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Key Responsibilities

Provide day-to-day technical and operational support for enterprise systems and API gateway platforms across production and non-production environments.

Support API consumers throughout the lifecycle, including onboarding, integration, connectivity setup, testing, deployment, and post-production support.

Diagnose and resolve API and platform-related issues involving:

Connectivity and network communication

Authentication and authorization

API and gateway configuration

Performance and latency

Service availability

Integration failures

Manage and troubleshoot SSL/TLS certificates, certificate chains, keystores, truststores, and mutual TLS (mTLS) configurations.

Monitor system and API health using Splunk and Dynatrace, leveraging logs, traces, dashboards, alerts, and other monitoring data to identify and resolve issues.

Manage and coordinate production incidents, ensuring timely investigation, appropriate escalation, stakeholder communication, and resolution across technical teams.

Troubleshoot non-production issues impacting consumer development, integration testing, deployment activities, and release readiness.

Track incidents and support requests through their lifecycle, ensuring appropriate prioritization, ownership, escalation, follow-up, and closure.

Work collaboratively with application, infrastructure, network, security, middleware, and API teams to resolve complex cross-platform issues.

Maintain and continuously improve operational documentation, troubleshooting guides, support procedures, runbooks, and knowledge-base articles.

Review security and vulnerability reports and coordinate with relevant technical teams to track vulnerabilities through remediation and closure.

Participate in scheduled releases, implementation activities, and production support as required.

Required Skills & Experience

Strong experience in enterprise application, middleware, API, or production support environments.

Hands-on experience supporting API Gateway / API Management platforms.

Strong understanding of REST APIs, HTTP/HTTPS, API communication, and web-based integration technologies.

Experience troubleshooting authentication and authorization issues within API environments.

Hands-on understanding of SSL/TLS, digital certificates, certificate chains, keystores, truststores, and mutual TLS (mTLS).

Strong experience with Splunk for log analysis, troubleshooting, monitoring, and operational support.

Experience using Dynatrace for application/API monitoring, performance analysis, dashboards, traces, and alerts.

Strong troubleshooting skills across connectivity, configuration, availability, and performance-related issues.

Experience working within structured incident management and production-support processes.

Ability to coordinate issue resolution across multiple technology teams and communicate effectively with both technical and business stakeholders.

Strong documentation skills, including creation and maintenance of runbooks, troubleshooting guides, and operational procedures.

Experience supporting production and non-production environments in a large enterprise setting.

Preferred / Nice-to-Have Skills

Experience with IBM products and technologies, particularly within API, middleware, or integration environments.

Experience working in large, complex enterprise or financial-services environments.

Familiarity with vulnerability management and security remediation processes.

Understanding of ITIL-based Incident, Problem, and Change Management processes.

Experience supporting business-critical platforms with defined availability and operational requirement

The base compensation range for this role in the posted location is: 70000 to 90000

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.