Executive - Insurance
Job title:
Executive - InsuranceJob Description:
ddress member inquiries within the agreed SLA targets across various communication channels.
§Process requests from Policyholders/members and Financial Advisors as outlined in the Business Process Manuals and within the agreed timelines.
§Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies.
§The role requires the ability to understand and articulate customer queries or complaints and provide effective and accurate responses.
§Take responsibility and ownership for personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
§Reflect on performance and learn from mistakes, viewing them as opportunities for future improvement.
§Demonstrate excellent numeracy and data inputting skills, ensuring accuracy, attention to detail, and quality management with a 'get it right the first time' approach.
§Highlight any instances where it appears that the customer may not be treated fairly.
Location:
Pune,
IndiaTime Type:
Full timeContract Type:
Contractor Agency