Technical Account Manager

Location: [Taiwan] 

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

As a Sales Manager/Director, you will implement market development strategies, identify new partnership opportunities and convert them into RTB House clients. You will be responsible for elevating client relationships, executing customer communications at all business levels, owning and implementing the go-to-market strategy for our performance solutions.

You Will:

Proactive Performance Monitoring & Optimization

• Monitor campaign pacing, delivery, and key performance metrics daily, and more frequently as needed.
• Identify underperformance early and propose timely optimization solutions.
• Implement technical or operational changes promptly to resolve performance issues.

Campaign Setup & Launch

• Plan and execute campaign setups according to client objectives
• Verify tracking code implementation and troubleshoot tagging or feed issues.
• Oversee the creation of advertising materials and ensure technical readiness before launch.

Technical Troubleshooting & Integration

• Investigate and resolve technical issues such as discrepancies, frequency analysis, publisher/host performance, and tag drop-offs.
• Manage integrations between RTB House systems and client e-commerce platforms.
• Provide rapid, solution-focused responses to performance-impacting incidents.

Collaboration & Process Improvement

• • Work closely with account managers, sales teams, and HQ technical support to maintain high service standards.
  • Participate in meetings to align technical strategy with campaign goals.
  • Handle requests via the ticketing system (e.g., Jira) promptly, in line with SLA timelines.
  • Contribute to process improvements, internal knowledge sharing, and the development of TAM best practices

Desired Experience: 

Individual

• Excellent communication skills; fluency in English is required.
• Highly motivated and eager to learn in a fast-paced environment.
• Strong time management and attention to detail; reviews impact before taking action.
• Proactive problem solver; takes ownership of challenges and delivers effective solutions.
• Strong analytical skills; provides accurate, relevant insights and efficient solutions.
• Comfortable supporting high-profile clients while balancing priorities and delivering high service standards.

Technical Skills

• Proven experience with HTML, JavaScript, REGEX, URL structures, or relevant web development skills.
• Experience with web and network debugging tools (e.g., Chrome DevTools Network/Application tabs, Postman, Charles Proxy, or Fiddler). 
• Practical knowledge of Microsoft Excel / Google Sheets for report generation and data analysis.
• Advantageous skills: Working knowledge of GTM, Google Analytics, Shopify or other e-commerce platforms, MMPs (AppsFlyer, Branch, Adjust, etc.).
• Experience running conversion lift, A/B split, or incrementality testing frameworks is a plus. 
• Experience managing campaign delivery and pacing against client targets (CPA, CPSession, ROAS) balanced with internal margin goals is a strong plus. 
• Familiarity with cookies and tracking concepts is a plus.

Industry Knowledge

• Understanding of common digital advertising metrics and abbreviations, such as ROI, CPC, CPM, SSP, DSP.
• Awareness of the distinctions between performance-driven and branding-focused campaigns.

We Offer: 

• Being part of an award-winning organization, with outstanding growth numbers;
• Work on a great product based on the newest AI Technology (Deep Learning);
• The joy of working and learning in one of the fastest growing tech companies in Europe (FT - 1000 Europe's fastest-growing company 2022);
• Being part of ambitious projects and working with teams of talented and collaborative people;

Apply now! 

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.