Insight & Analytics Manager

In this role, you’ll lead and develop the Insight & Analytics capability across TV Licensing, turning operational, customer, commercial and performance data into clear insight, practical recommendations and measurable business outcomes. You’ll combine hands-on analytical delivery with team leadership, stakeholder engagement and the opportunity to shape how insight, data science, automation and AI support business improvement.

At Capita, we live by our values: Customer First, Always; Fearless Innovation; Achieve Together; and Everyone is Valued. These guide how we work, collaborate and deliver exceptional results.

This is a full time, permanent role offering hybrid working - with monthly visits to our Darwen/London/Bristol offices.

The initial period will require several days on site at Darwen as part of an immersive induction, details to be arranged at point of offer.

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What You’ll Be Doing

• Leading high-quality insight, analytics and data science activity across TV Licensing.
• Translating complex data into clear, practical recommendations for operational, commercial and senior stakeholders.
• Identifying trends, risks, opportunities and performance drivers through complex investigations and deep dives.
• Ensuring analytical work is aligned to business priorities and delivers measurable operational, commercial and customer outcomes.
• Building trusted relationships across TVL, the BBC, Capita and cross-functional teams.
• Leading the development of insight products, dashboards, models, frameworks and self-service outputs.
• Identifying opportunities to use predictive analytics, automation, AI and data science to improve performance and efficiency.
• Promoting strong analytical standards, quality assurance, responsible data use and governance.
• Quantifying, validating and tracking benefits from analytics, automation and insight-led recommendations.
• Line-managing, coaching and developing a high-performing Insight & Analytics team.

Essential Skills & Experience

• Significant experience in data analytics, business insight, data science, performance analysis or a related discipline.
• Strong hands-on capability with Python, SQL, Power BI, data visualisation and analytical problem-solving.
• Experience leading complex analytical investigations, deep dives and performance improvement activity.
• Ability to translate complex data into clear, actionable insight for technical and non-technical audiences.
• Experience developing analytical outputs that support decision-making, operational change and measurable business improvement.
• Experience managing, mentoring or developing analysts, data scientists or analytical professionals.
• Strong stakeholder management skills, including engagement with operational, commercial and senior stakeholders.
• Good understanding of data quality, analytical validation, responsible data use, governance and benefit realisation.

What You’ll Also Need

• Experience working in a regulated, public-service, outsourced or complex operational environment would be highly beneficial.
• Experience applying statistical methods, forecasting, predictive modelling or analytical scripting tools such as Python or R.
• Experience using AI, machine learning or GenAI tools to improve productivity or analytical outcomes.
• Understanding of business cases, ROI assessment, benefit tracking, self-service analytics or embedded analytical solutions.
• Familiarity with data engineering, data platforms, cloud environments or modern data ecosystems.
• Confidence balancing hands-on analytical delivery with line management, coaching and stakeholder engagement.

What’s in it for you?

• Competitive annual salary.
• Flexible / hybrid working arrangements.
• Opportunity to shape a developing Insight & Analytics capability within a high-profile public-service contract.
• Development opportunities across analytics, data science, AI adoption, leadership and business improvement.
• Company benefits including pension, life assurance and wider Capita employee benefits.
• Paid volunteering day with a charity of your choice.
• Cycle2Work scheme and access to wellbeing support.

About Capita TV Licensing:

At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

AI & Fair Recruitment at Capita

At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process

To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.

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