Principal Associate, HR Operations

At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.

Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart - a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change.

At Capital One India, we solve fundamental business problems at scale using advanced analytics, data science and machine learning. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale.

Our Capital One India HR Operations team is on a mission to enable game-changing business results by providing programs and solutions that improve the associate and candidate experience. We create and enable scalable and efficient people practices. We are looking for a HR Generalist to join our dynamic Operations team, where you’ll have an opportunity to create, iterate, and streamline our core programs and processes and drive systems integration that support HR delivery excellence.

The ideal candidate will have strong analytical capabilities, attention to details, operational discipline and a passion for learning and continuous improvement. This role interacts with cross-functional global partners to understand strategies and roadmaps, resolves issues and escalations, and uses data to connect the dots between processes, systems, and people, generate insights and recommend and/or deliver improvements that enhance HR services.

Main Responsibilities:

• Document, maintain and recommend HR operational processes to ensure clarity, consistency and compliance across the associate lifecycle
• Identify process gaps and inconsistencies propose and implement improvements through stakeholder partnership
• Collaborate with cross functional and global teams (HR Ops, Payroll, HRBP, TA) to ensure integrated workflows and systems
• Create, own and update Standard Operating Procedures (SOPs), manuals, HR process maps and policies
• Participate in audits and risk reviews by ensuring HR documentation is complete, current and compliant
• Support change management efforts for establishing new processes and enterprise alignment efforts
• Foster a culture of knowledge sharing and operational excellence within the team
• Ability to balance the needs of the organization, leaders and associates to deliver against a robust cross-functional agenda
• Ensure data accuracy and integrity across HR systems
• Plan, execute and support in associate engagement initiatives
• Enable program and project management of HR processes and initiatives for scalable operations, contributing to global expansion

Basic Qualifications:

• Bachelor’s degree

Preferred Qualifications:

• 10+ years of experience in HR Operations and service delivery, with a focus on process optimization
• 10+ years of total experience in Human Resources
• Professional Human Resources Certification or Project Management Professional Certification
• Experience in process documentation and tools
• Familiarity with HR systems (Workday, Salesforce)
• Proficient in Google Workspace and Microsoft Office
• Demonstrated ability to manage multiple priorities simultaneously
• Passion for operational improvement and attention to detail
• Data driven mindset

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).