Team Leader: Workplace Technologies

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2.  Once you have completed the above finalize your application by clicking apply below.

Lead the engineers who keep Capitec's workplace running, at scale, at speed, and always ahead.

We're looking for a Workplace Technology leader who can build, guide and grow a high-performing technical engineering team responsible for delivering and maintaining end-user technology across one of South Africa's most ambitious banks.

This isn't simply about keeping the lights on. It's about making sure our Workplace Technology environment is optimal, efficient, scalable, high-performing and innovative.   If you've spent years working in enterprise Workplace and End-User Computing environments, designing solutions, managing endpoint infrastructure and leading technical engineers, this could be the opportunity for you.   This is not an IT Support or Service Desk leadership role. We're looking for someone with the technical depth to lead engineers, influence technical decisions and help shape a complex, enterprise-scale Workplace Technology environment.

What you'll be doing

You'll lead a technical engineering team that delivers and maintains the Workplace Technology products and services Capitec employees rely on every day. Your focus will span:

• Team leadership: Lead, coach and develop a team of technical engineers, providing direction and creating an environment where people can perform at their best.
• Enterprise endpoint engineering: Oversee the delivery and maintenance of endpoint management solutions, desktop infrastructure and end-user hardware at enterprise scale.
• Architecture and standards: Help shape desktop design standards, endpoint management approaches and implementation strategies across a distributed hybrid IT environment.
• Collaboration and productivity services: Lead the delivery and maintenance of technologies including Exchange, Exchange Online, Teams, Teams Telephony, Microsoft cloud services, Azure Virtual Desktop, Active Directory and advanced Group Policy.
• Security and endpoint management: Support secure endpoint practices across encryption, Unified Endpoint Management and Mobile Device Management technologies.
• Automation and tooling: Use automation methods and technologies, including PowerShell, Python and/or VB, to improve efficiency and how the team operates.
• End-user technology services: Support effective hardware testing and lifecycle management, Print Management solutions, Audio Visual technologies and White Glove / Executive Services.
• Modern ways of working: Use Generative AI tools such as Microsoft Copilot, Claude or similar technologies practically for reporting, analysis, documentation and improving team productivity.

What we're looking for

You'll need:

• 5+ years' ICT experience within an End-User Computing / Workplace Technology environment.
• 3+ years' experience designing and implementing desktop hardware, software and management systems within an enterprise End-User Computing environment.
• 3+ years' experience maintaining enterprise desktop infrastructure using technologies such as System Center Configuration, Unified Endpoint Management, BitLocker and Microsoft cloud-based services.
• Proven experience directly managing a technical engineering team, with responsibility for people development, performance, delivery and technical direction.
• Experience delivering and maintaining end-user technology within an enterprise-scale environment.

What will set you apart

You'll be particularly well suited to this opportunity if:

• You combine strong Workplace Technology engineering knowledge with genuine people leadership.
• You understand what it takes to operate and continuously improve a large, distributed enterprise endpoint environment.
• You've project managed large-scale end-user platform upgrades within an enterprise organisation.
• You're comfortable using Generative AI and automation tools to improve reporting, analysis, documentation and team productivity.

Your technical toolkit

You'll bring strong Workplace Technology engineering knowledge, with experience across an enterprise environment that includes:

• Endpoint management: Microsoft Intune / Unified Endpoint Management and SCCM / Microsoft Endpoint Configuration Manager.
• Identity and policy management: Active Directory, advanced Group Policy management and Microsoft Entra ID / Azure Active Directory.
• Microsoft ecosystem: Microsoft 365 / Office 365, Exchange / Exchange Online, Teams, Teams Telephony and Azure Virtual Desktop.
• Endpoint security: BitLocker, encryption technologies, endpoint security and Mobile Device Management.
• Operating systems: Microsoft Windows, Apple macOS and Linux environments.
• Automation: PowerShell, Python and/or VB, as well as automation methods and methodologies.
• End-user technologies: Hardware and peripheral technologies, testing and lifecycle management, Print Management solutions, Audio Visual technologies and White Glove / Executive Services.

You don't need to be an expert in every technology listed, but you should bring strong Workplace/EUC engineering, endpoint management and enterprise infrastructure depth, together with the leadership experience to guide engineers working across this environment.

Experience

Minimum:

• 5+ years ICT experience in the end-user computing environment
• 3+ years design and implementation of desktop hardware, software and management systems servicing the end-user computing environment in the enterprise.
• 3+ years in desktop infrastructure maintenance using systems such as: System Centre Configuration, Unified Endpoint Management, BitLocker, and Microsoft cloud-based services.

Ideal:

• Software Asset Management processes and systems
• Project managing large scale end user platform upgrades in enterprise organisation.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant degree in Information Technology

Skills

• Attention to Detail
• Communications Skills
• Planning, organising and coordination skills
• Problem solving skills
• Researching skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.