Traffic Manager

Purpose Statement

As Traffic Manager, you will manage the flow of Client Engagement work from planning and backlog through creative production, execution and go-live.

You will facilitate planning, coordinate capacity, manage the creative pipeline, track delivery across multiple workstreams and ensure that every job is properly prepared before it enters production. You will also maintain accurate operational records and performance reports, follow up on outstanding actions and escalate delivery risks before they affect deadlines.

Experience

• At least five years’ experience in traffic management, creative operations, marketing delivery, project delivery or a closely related role.
• Direct experience managing a creative or marketing pipeline from incoming brief through scheduling, production, approval and delivery.
• Demonstrated ability to manage several concurrent jobs or workstreams without losing visibility of deadlines and dependencies.
• Experience balancing demand against available team or supplier capacity.
• A record of securing delivery from people who do not report directly to you.
• Experience facilitating planning sessions, stand-ups or delivery check-ins in an agile or similarly fast-moving environment.
• Strong experience maintaining operational trackers, dashboards and delivery reports.
• Working knowledge of the marketing and creative-production process across digital and traditional channels.
• Experience working in an advertising agency, in-house creative studio, corporate marketing function, communications department or similarly delivery-intensive environment.

Knowledge

What you will do

Plan and prioritise the work

• Facilitate planning sessions and translate priorities into a clear, achievable plan of work.
• Build and maintain the Client Engagement Book of Work for each planning period.
• Balance incoming demand against available creative and specialist capacity.

Manage the creative pipeline

• Maintain full visibility of the Creative Lab pipeline and backlog.
• Make sure there is a healthy flow of work ready to enter creative production.
• Schedule work according to available capacity and ensure that every active job has a visible delivery date.

Drive delivery from start to finish

• Track work across multiple Client Engagement streams from brief through production, execution and go-live.
• Maintain visibility of work being delivered by specialists, creative teams and external agencies.
• Run focused stand-ups, delivery check-ins and planning sessions.
• Identify blockers and bring the right people together to resolve them.

Maintain feedback and approval discipline

• Track outstanding feedback and approvals across all workstreams.
• Ensure feedback is received within agreed turnaround times.
• Challenge vague, incomplete or late feedback that could delay delivery.

Own reporting and operational visibility

• Maintain accurate delivery reports, operational trackers and performance dashboards.
• Monitor progress, variances, risks, dependencies and changes across the Client Engagement portfolio.
• Coordinate monthly reporting and ensure stakeholder inputs are complete and submitted on time.

Coordinate operational updates

• Keep campaign, client-engagement and go-live trackers accurate and current.
• Coordinate regular status sessions so that all relevant stakeholders understand what is on track, at risk or overdue.
• Monitor planned go-live dates across channels such as SMS, email, WhatsApp, the Capitec app and branch screens.

Manage stakeholders and agency delivery

• Act as a central point of coordination for Client Engagement delivery matters.
• Manage stakeholder expectations regarding priorities, capacity and timelines.
• Hold internal teams and external agency partners accountable for agreed commitments.

Improve how the workflows

• Use delivery metrics to identify bottlenecks, delays and recurring process failures.
• Recommend practical improvements to workflow, planning, briefing, approvals and reporting.
• Drive approved improvements through to implementation.

Qualifications (Minimum)

• Bachelor's Degree in Project Management

Qualifications (Ideal or Preferred)

• Honours Degree in Project Management

Skills

• Communications Skills
• Problem solving skills
• Strategic Thinking Skills
• Interpersonal & Relationship management Skills
• Leadership Skills

Conditions of Employment

• Clear criminal and credit record