Cardiology Lead, Diagnostic Testing Services

About the Company

The next generation of independent cardiology is being built here. CardioOne is a physician-led, technology-driven cardiology platform built to empower independent practices to compete, and win, in a rapidly evolving healthcare landscape.

Our mission is to provide cardiologists with the tools, infrastructure, and expertise they need to thrive while maintaining full clinical independence. We believe the best care is delivered by physicians who are empowered - not constrained - by the systems around them.

We combine a deep bench of healthcare operators with purpose-built technology and AI-enabled solutions across operations, revenue cycle, imaging, and practice development. From real estate and advanced imaging to clinical workflows and data infrastructure, CardioOne delivers a fully integrated platform designed to drive growth, efficiency, and superior patient outcomes.

Backed by WindRose Health Investors and leading healthcare executives, CardioOne is building one of the most sophisticated and scalable cardiology MSOs in the country - designed to reimagine what is possible for independent cardiology.

Cardiovascular Specialists of New England (CSNE) is on a mission to redefine heart health and shift the paradigm, improving and elevating the lives of patients with cardiovascular conditions in New Hampshire. We use our advanced skills and technology to assess, diagnose, and treat general and complex cardiovascular conditions, including heart failure, heart valve disease, arrhythmia, and coronary artery disease.

About the Job

The Cardiology Diagnostic Testing Services serves as the operational leader for CSNE's diagnostic testing departments under the direction of the Clinical Nurse Manager. This position is a working Lead role and requires patient care within the discipline of the Lead. This position also coordinates daily operations, staffing, workflow management, patient access, quality initiatives, and performance improvement activities across cardiovascular diagnostic testing services. The Diagnostic Testing Services Lead acts as the primary resource for diagnostic testing staff and collaborates closely with providers, practice leadership, and hospital partners to ensure efficient operations, regulatory compliance, exceptional patient care, and achievement of organizational goals. The Lead is responsible for supervising daily activities, supporting staff development, monitoring operational performance, and implementing process improvements that align with CSNE's strategic and clinical objectives.

What you’ll do:

Leadership and Operations

• Oversees the daily operations and optimization of all diagnostic testing services.

• Serves as the first-line operational leader and resource for diagnostic testing personnel.Provides day-to-day guidance, support, and direction to staff.Escalates staffing, performance, and operational concerns to the Clinical Nurse Manager as appropriate.

• Assists the Clinical Nurse Manager with employee coaching, performance evaluations, corrective action plans, onboarding, and staff development.

• Promotes a culture of accountability, teamwork, professionalism, and patient-centered care.

• Leads departmental workflow optimization and process improvement initiatives, and makes recommendations to operational leadership for improved workflow and operational optimization.

• Coordinates staffing schedules and coverage plans to ensure operational efficiency and continuity of care.

• Participates in strategic planning and implementation of new services, technologies, and operational initiatives.

Patient Access and Service Excellence

• Monitors patient access to diagnostic testing services and implements improvements to reduce wait times.

• Collaborates with scheduling teams to optimize capacity utilization.

• Supports service recovery efforts and resolution of patient concerns.

• Works collaboratively with providers to improve patient experience and clinical outcomes.

Staffing and Workforce Management

• Develops, optimizes, and maintains testing schedules and staffing assignments.

• Coordinates cross-training initiatives to improve operational flexibility and staff coverage.

• Monitors staffing utilization and recommends adjustments based on patient volume and operational needs.

• Assists with recruitment, interviewing, onboarding, retention and performance review of diagnostic testing personnel.

• Identifies educational and professional development opportunities for staff members.

• Keeps Managers and Directors apprised on staff morale and makes recommendations for improvements as needed that align with organizational goals and objectives.

Quality and Regulatory Compliance

• Participates in CSNE’s Radiation Safety Committee and partners with leadership and the RSO to adhere to regulatory standards.

• Ensures adherence to practice policies, clinical protocols, and applicable regulatory standards across diagnostic testing services departments

• Assists with preparation for accreditation surveys and audits.

• Identifies opportunities to improve quality, safety, and operational performance.

• Participates in quality improvement projects and performance monitoring activities.

• Supports accreditation, regulatory compliance, and quality assurance activities.

Materials, Equipment, and Inventory Management

• Maintains oversight of department inventory and supply levels across all diagnostic testing service lines.

• Ensures adequate stock of clinical, testing, and operational supplies necessary to support uninterrupted patient care and testing operations.

• Monitors inventory levels and coordinates ordering of departmental supplies, including but not limited to:

  • Definity® contrast agent

  • Jubilant Radiopharmaceuticals and related nuclear/PET supplies

  • Ultrasound supplies and accessories

  • Stress testing supplies and consumables

  • ECG electrodes and monitoring supplies

  • Contrast administration supplies

  • Office and patient care supplies utilized within diagnostic testing departments

• Collaborates with vendors, purchasing departments, pharmacies, and leadership to maintain appropriate inventory levels and cost controls.

• Monitors product expiration dates and ensures timely rotation and disposal of expired supplies in accordance with regulatory requirements.

• Assists with capital equipment planning, replacement recommendations, and vendor evaluations.

• Coordinates equipment maintenance schedules, service requests, and preventative maintenance activities.

• Maintains records related to inventory management, equipment maintenance, and regulatory compliance.

• Identifies opportunities to reduce waste, improve inventory utilization, and optimize supply chain processes.

• Participates in budgeting activities related to diagnostic testing equipment, supplies, and operational expenses.

• Ensures testing departments maintain readiness for daily operations through proactive management of supplies, equipment, and materials.

Performance Metrics and Reporting

• Responsible for monitoring, analyzing, and reporting departmental performance metrics including:

  • Schedule utilization and optimization of patient access

  • Wait times for diagnostic testing

  • Report turnaround times

  • Tests performed per technologist

  • Equipment utilization

  • Patient satisfaction metrics

  • Staff productivity indicators

  • Quality and accreditation indicators

  • No-show and cancellation rates

  • Capacity and access trends

Additional Performance Measures

• Department supply availability maintained at target levels.

• Minimal testing disruptions due to inventory or supply shortages.

• Compliance with inventory management and expiration-date monitoring requirements.

• Effective management of departmental supply and operational expenses.

• Equipment uptime and preventative maintenance completion rates.

What you’ll need:

Required Qualifications:

• Associate degree in a healthcare-related field or equivalent experience.

• Minimum of three (3) years of experience in cardiovascular diagnostic testing.

• Minimum of one (1) year of leadership, supervisory, or lead experience.

• Strong understanding of cardiovascular diagnostic testing workflows and patient care processes.

• Demonstrated ability to lead teams, manage priorities, and solve operational challenges.

• Proficiency with electronic health records and scheduling systems.

• Ability to work in a clinical office and diagnostic testing environment

Preferred Qualifications:

• Bachelor's degree in Healthcare Administration, Cardiovascular Technology, Nursing, or related field.

• Credentialed in a cardiovascular diagnostic specialty.

• Experience in a multi-site physician practice environment.

Additional Information

This role will include a matching 401K, 12 days Paid Time Off, and 8 Paid Federal Holidays.

Work Location

You must have the ability to travel between CSNE locations as required.