Cloud Infrastructure Engineer - IT Systems & Operations [ITE Headquarters]

[What the role is]

[What you will be working on]

• Develop and deploy M365 solutions, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business, ensuring seamless integration with existing systems.
• Continuously monitor the health and performance of M365 services, proactively addressing issues and optimising configurations.
• Implement robust security measures, including identity and access management, data protection and compliance with cyber and data security standards.
• Provide technical support for M365-related issues, collaborating with other IT teams to resolve complex problems.
• Create comprehensive documentation and conduct training sessions for end-users.

[What we are looking for]

• At least 3 years of experience in the development and management of M365 ecosystem

• Collaboration suite : Microsoft Exchange Online, Teams, SharePoint, OneDrive
• Identity Management : Active Directory, Entra AD
• Security products : Intune, Defender, Purview
• Endpoints : Cloud PCs
• Always keeping up to date of the latest product roadmap and best practices
• Team player with strong analytical thinking and problem-solving skills.
• Able to conceptualise the concept of operation for the new initiatives
• Team player by leading discussion between internal teams (various process stakeholders, operations, security etc) and external product principals or system integrator
• Able to work independently and as a good team player with analytical, problem-solving, management and planning skills
• Good written and verbal communication, with the ability to present and communicate effectively with non-technical audience.

Added advantage

• Familiar with government tendering process, defining requirements in tender specification
• Define policies and procedures related to Endpoint Management.
• Ability to justify new initiatives and recommend new initiatives to stakeholder(s)
• Familiar with optimising and automate workflows and processes
• Knowledge of ITIL processes and procedures.

Certification/Skills Requirements

• Microsoft 365 Certified: Enterprise Administrator Expert or Microsoft 365 Certified: Endpoint Administrator Associate
• Good in PowerShell scripting and KQL.
• Microsoft Certified: Azure Solutions Architect is a bonus
• Certification in ITIL is a bonus