Manager (Partnership), M&P

[What the role is]

Bring Government closer to People through citizen engagement efforts - including feedback gathering and government communications with community and corporate partners - to enable a more responsive and responsible Government.

As a Relationship Manager, you will grow, strengthen and deepen the relationship with the community/corporate partners, as well as facilitate the outreach of partners in establishing strategic and meaningful partnership and engagement to achieve People to Government (P-G) and Government to People (G-P) outcomes through engagement, and conduct feedback gathering and Government communications with community and corporate partners and opinion leaders.

[What you will be working on]

Key duties and responsibilities that need to be performed to meet the primary objectives of the job. This will include the important result areas (what) along with the rationale (why).

Feedback Gathering and Government Communications

• Support coordination with PA divisions to identify and develop opinion leaders to be engaged for suitable P-G-P platforms (Quick sensing, dialogues, broadcast of key government policies).
• Align roles, workflow and communications with master relationship managers (divisional gate keepers and key point-of-contact with M&P) to ensure seamless coordination of P-G-P work.
• Engage relevant partners and networks through weekly feedback gathering on their fears, concerns and aspirations, and communicate Government-related matters and policies.
• Support feedback gathering and communication through dialogues, topical feedback gathering and other ongoing channels/meet-ups.
• Support in weekly feedback sense making and report writing to better understand concerns of partners and networks.
• Analyse data to determine topics of concern and work with PA Divisions to identify relevant content to address concerns where possible.
• Coordinate contents for WeCare PALs channel to communicate policy information in a timely manner to relevant partners.
• Communicate Government-related matters and policy information in a timely manner to relevant partners and networks using various communication modes such as Whatsapp and email to address concerns and issues.
• Support PA Divisions in engaging suitable partners in topical feedback gathering exercises such as Post-Budget, National Day Rally (NDR) and other topical issues when required.
• Support PA Divisions in coordinating engagement of suitable partners / opinion leaders in PA-driven dialogue sessions such as Kopi Talk and Conversation Series, and Agency-related policy briefings to share views and thoughts on the topics.
• Keep relationships with partners and networks warm through regular communication and engagement in division’s events/activities.
• Curate and update learning materials to support building capability in partnership work of master relationship managers and relationship managers from engagement/partnership/grassroots divisions.

Research and Data Management

• Perform evidence-based research and environment scanning to identify and support the growth of partners; as well as support co-creation of initiatives between partners and engagement/partnership/grassroots divisions.
• Perform periodic data analysis and glean insights to support divisions in partners’ outreach and engagement efforts.
• Maintain updated and relevant records of data, programmes and projects to facilitate matching of partners and for management reporting.

Relationship Development & Management

• Understand ground needs by working closely with PA partnership and engagement divisions & Grassroots Divisions to identify relevant partners.
• Facilitate the identification of other PA Divisions’ major initiatives for partner’s involvement.
• Monitor partners’ engagement and identify potential areas to strengthen relationships as well as for PA-level engagements/nominations.
• Support PA Divisions’ initiatives by identifying suitable/relevant partners as participants for dialogues/networking sessions.
• Understand partners’ needs and identify suitable collaborative initiatives and platforms to facilitate engagement and outreach.
• Provide account management services to partners and serve as PA’s key liaison between partners and PA’s internal stakeholders.
• Cultivate partners for matching/collaboration.

Other ad-hoc duties not covered under main responsibilities and duties.

• Administrative support and involvement in ad hoc project, workgroups and committees as required.
• Perform any other duties as assigned by Senior Officers.

[What we are looking for]

Knowledge & Skills

Minimum - 1 year of relevant work experience.

Desired - 2 years of relevant work experience or from related sector (s).

• Competency with computer software such as Word, Excel, PowerPoint and Access.
• Good analytic, interpersonal skills and some experience in leading and guiding a team.
• Meticulous, resourceful and proactive.
• Prior experience in data analysis, report writing, partner engagement or community outreach programmes, and people sector work would be an added advantage.