Manager/Senior Manager, Outreach Events and Management (WOD)

[What the role is]

The Manager/Senior Manager, Outreach Events and Management, leads the end-to-end planning and delivery of career events, workshops and outreach initiatives across physical, virtual and hybrid formats. The role involves conceptualising event formats and engagement approaches, building partnerships with employers, industry partners and community organisations, and shaping targeted outreach strategies to improve job-matching outcomes. The incumbent oversees event operations, vendor and budget management, and ensures compliance with procurement and governance requirements. The role also involves monitoring event performance, analysing data to drive improvements, and coordinating internal and external stakeholders to deliver multiple concurrent events effectively.

[What you will be working on]

• Lead the planning and delivery of career events, workshops, networking sessions and other outreach initiatives across physical, virtual and hybrid formats, ensuring alignment with Workforce Outreach Division priorities and workforce needs.
• Conceptualise event formats, participant journeys and engagement approaches; pilot new initiatives and improve existing formats to strengthen employer participation, jobseeker engagement and job-matching outcomes.
• Build and maintain effective working relationships with employers, industry partners, associations, Self-Help Groups, community/grassroots organisations and internal stakeholders to mobilise participation, partnerships and resources.
• Shape targeted outreach and engagement strategies to attract suitable jobseekers and employers, advocate jobseeker capabilities and workforce needs, and curate activities that reduce skills and hiring mismatch.
• Oversee end-to-end event operations, including vendor appointment and management, logistics, registration, event-day execution, post-event follow-up, procurement and governance requirements.
• Develop event budget requirements, monitor utilisation, exercise cost discipline, verify billing and ensure effective deployment of resources while delivering value for money.
• Establish and monitor event performance measures, analyse participation, engagement and outcome data, identify trends and translate insights into actionable improvements.
• Lead post-event reviews, consolidate feedback from stakeholders, identify gaps and improvement opportunities, and institutionalise good practices across the event portfolio.
• Coordinate internal teams and external parties to deliver multiple concurrent events, provide direction on priorities and resolve operational issues to ensure timely, quality outcomes.

[What we are looking for]

Experience & Qualifications

• At least 5 years of relevant experience in event management, programme delivery, project management, partnerships, outreach or a related field, with demonstrated experience leading end-to-end events or engagement initiatives.
• Experience managing vendors, budgets, stakeholders and concurrent projects in a fast-paced environment.
• Experience in workforce, community, employer engagement or career-related initiatives will be an advantage.
• Candidates without the required qualifications but with strong relevant experience may be considered.

Knowledge

• Events, programme and project management principles, including physical, virtual and hybrid delivery.
• Workforce segment needs, employer hiring challenges and labour market / sectoral manpower trends.
• Job matching, employability and employer engagement considerations.
• HR hiring processes and relevant national employment policies.
• Knowledge of WSG programmes and/or relevant workforce initiatives will be an added advantage.

Skills

• Strategic Planning & Event Management: Translate organisational priorities into practical event strategies, formats and delivery plans.
• Stakeholder & Partnership Management: Build trusted relationships, align diverse interests and mobilise stakeholders towards shared outcomes.
• Budget & Vendor Management: Manage budgets, procurement considerations and vendors with strong governance and value-for-money focus.
• Communication: Strong business writing, presentation and facilitation skills across internal and external audiences.
• Data & Insights: Use participation, engagement and outcome data to evaluate effectiveness and guide improvements.
• Problem Solving & Decision Making: Assess issues, evaluate options and make timely decisions in a changing operating environment.
• Digital & Technology: Proficient in Microsoft Office and able to learn and apply event, collaboration and other digital tools quickly.

Abilities/Aptitudes

• Takes ownership, demonstrates sound judgement and follows through on commitments and outcomes.
• Adaptable and resilient, with the ability to manage last-minute changes and competing priorities.
• Systematic, organised and able to manage concurrent projects without losing attention to detail.
• Collaborative team player who can rally resources, influence stakeholders and resolve issues constructively.
• Comfortable operating in a dynamic environment with a strong service and outcome orientation.

Other Characteristics

• Established network or experience working with industry partners, employers and/or associations.
• Experience working with Self-Help Groups, community or grassroots organisations is an advantage.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP