Product Ops Lead

[What the role is]

[What you will be working on]

• Establish and manage product governance processes, including demand intake, prioritisation forums, decision records and reporting cadence.
• Support the Product Director in product budget planning, funding allocation, expenditure tracking and vendor cost monitoring.
• Coordinate procurement and contract management activities, including contract variations, renewals, commercial documentation and vendor governance.
• Track vendor performance against agreed deliverables and ensure alignment between vendor work and product priorities.
• Prepare reports and updates for Steering Committee and stakeholders, including product roadmap status, budget status, key risks and decisions required.
• Ensure compliance with organisational policies, audit requirements and required governance documentation.
• Maintain documentation related to approvals, audit trails, governance decisions, product scope changes and risk items.
• Ensure governance, budgeting and procurement processes enable product delivery without driving product scope or prioritisation decisions.
• Review and improve governance, reporting and operational processes to enhance efficiency and support product delivery.

[What we are looking for]

• Qualifications in Information Technology, Business, Finance, Public Administration, Engineering or a related discipline.
• At least 5 years of relevant experience in governance, procurement, programme management, digital transformation, product operations or enterprise application delivery.
• Experience in budgeting, procurement, vendor management, governance or audit-related activities.
• Strong stakeholder management, coordination and communication skills.
• Familiarity with governance, compliance and procurement processes within large organisations.
• Experience in Continuing Education and Training (CET), lifelong learning, education technology or related domains will be an advantage.