Communications Desk Operator

1st shift and 3rd shift need. First shift hours 8:00 am- 4:30 pm. Third shift hours 11:30 pm- 8:00 am.

PRIMARY FUNCTION:

Operate the main switchboard/reception area in Building 4 during business hours and after-duty hours.

Also included in this position is the expectation that the person in this job will:

• Uphold and put into daily practice the values of Carol Woods.
• Support the well-being and quality of life of every individual resident.
• Function as a good steward of resident resources.
• Contribute to Carol Woods approach to continual quality improvement.
• Support the concepts of a learning organization.

RESPONSIBILITIES AND DUTIES:

• Manage switchboard. Answer phones and dispatch calls for service.
• Monitor emergency alert panels (SARA System), fire panel alarms, door alarms, etc.
• Serve as central coordinator in event of a security alarm situation.
• Greet visitors
• Administrative duties
• Communicate facility emergencies to designated Maintenance and Engineering personnel.
• Prepare materials from the Electronic Medical records system for residents who are being transported to the Emergency Department as requested.
• All other duties as assigned.

Qualifications

REQUIREMENTS:

Education:

• High school graduate preferred; GED acceptable

Experience:

• Experience with switchboard, general office work, and public relations

Physical Requirements:

• Ability to sit for lengthy periods of time
• Capable of providing assistance to persons using walkers and wheelchairs
• Able to quickly respond to emergencies requiring mobility and strength

Competencies:

• Communication
• Problem Solving/Decision Making

Working Conditions:

• Climate Controlled Environment.