Customer Care Associate with Italian or German - Sensitech

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

The Customer Care Associate acts as the central liaison between customers and internal departments - a key connector ensuring a smooth customer experience from onboarding through post-sales support. Like the “spin in a web,” this role coordinates across multiple departments, balancing customer’s needs with our internal process to deliver efficient and professional service. The role aligns with the company’s overall goals, such as ensuring on-time delivery, maintaining a high Net Promoter Score (NPS), and continuously improving customer satisfaction and operational excellence.

Requirements

• University degree in Business or related field.
• Minimum of 5 years’ experience in customer relationship and customer operations role with progressive responsibilities.
• Experience with Quality Management Systems.
• Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts.
• Proven ability to influence and interact with all levels of organization.
• Advanced English + Advanced German or Italian, any other EU language as an advantage.

Responsibilities

• Act as the main liaison between customers and internal departments (Sales, Supply Chain, Operations, and Finance) to ensure seamless communication and support on matters such as pricing updates, inventory, logistics, order planning, credit management, and payments.
• Manage tickets and cases through Salesforce, ensuring timely resolution according to defined milestones.
• Serve as the primary customer contact, managing inquiries, various requests (related to product, software and more), and follow-up actions with professionalism and accuracy.
• Maintain ERP data, including price lists, customer accounts, part codes.
• Onboarding Customers on E-Commerce Platform including account management
• Process customer orders in ERP system
• Issue Quotation
• Handle complaints, returns (RMA), and other post-sales service activities.
• Create OSR (Order Special Requirement) and PKG (Packaging) documentation
• Support sustainability initiatives, including takeback programs
• Coordinates and participates in training of new employees
• Complete projects with little supervision and/or direction

Pay Range

Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline:

Applications will be accepted for at least 3 working days from Job Posting Date.

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Pay Range: