Customer Service Centre Agent

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

We are growing our Customer Service Hub in Livingston and are looking for motivated individuals to join our team. As part of our customer support function, you’ll play an important role in delivering excellent service to our clients.

From the very beginning, we’ll provide you with comprehensive onboarding and training, the ongoing support of your line manager, and a clear path to develop and grow your skills. This is a great opportunity to build your career in a supportive and collaborative environment where your contribution truly makes a difference.

This role is part of Carrier Rental Systems, a provider of immediate, 24/7 nationwide rental solutions designed to keep operations running smoothly and minimise the impact of unexpected downtime. The position sits within the Pumps & Power division.

As a Customer Service Centre Agent you will be responsible for:

• To complete all daily administration within our Depot network to a high standard including on-hires, off hires & exchanges.
• To be the first point of contact when customers call.
• To liaise and work effectively with the company’s operational & sales teams.
• Pro-actively Identify and develop “New Business” opportunities to grow our sales pipeline & conversions in conjunction with our strategic goals.
• Work to specified timeline in an efficient manner to achieve converting all opportunities to wins for the Carrier Rental Systems business.

Who we're looking for

To be successful in the role you should have:

• Previous customer service or sales support experience.

• Good Communication skills - verbal and written.
• Self-motivated.
• Time management and organisational skills.
• Flexibility and adaptability.
• Commitment to customer service excellence and best in class results.
• Excellent telephone manner essential.
• Pro active approach.
• IT Literate with MS Office skills.

What we offer

• Base salary + 15% bonus

• Generous pension scheme

• Stable working hours from Monday to Friday (8-5pm)

• Paid sick leave

• 25 days of holidays + bank holidays

• Comprehensive onboarding training and support of line manager

• Small but supportive team

• Access to the benefits central

Your journey with us

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:

• Initial call with our sourcing/recruitment team

• Interview with the Manager

Our commitment to you

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence. We’re excited for you to join us and make a difference!

Pay Range

The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, CLA participation, market typical pay for the role, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 25 September 2026

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Use of AI in Recruitment

Technology-enabled tools may support parts of the recruitment process, with oversight by people.