Warehouse Management Systems (WMS) Lead

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Position Overview

The Warehouse Management Systems (WMS) Lead serves as the primary site business owner and subject matter expert for SAP Extended Warehouse Management (EWM) and related warehouse technology solutions at the Indianapolis Distribution Center. This role acts as a functional Business Analyst-bridging the gap between warehouse operational requirements and technical IT/SAP solution capabilities.

The WMS Lead is responsible for supporting system stability, troubleshooting functional/integration issues, leading continuous process improvement initiatives, testing system enhancements, and ensuring technology solutions support overall operational excellence, inventory accuracy, and productivity.

Key Responsibilities

Warehouse Systems Management & Business Analysis

• Serve as the primary site business owner and functional subject matter expert for SAP EWM and related warehouse technology platforms.
• Act as the functional bridge between operational business needs and system configuration/IT capabilities in SAP.
• Support system integrations and cross-functional workflows across SAP EWM, SAP ECC / S/4HANA, Transportation Management Systems (TMS), Yard Management Systems (YMS), Order Management Systems, and operational reporting tools.
• Monitor system performance and proactively identify opportunities for process optimization, automation, standard process discipline, and technology modernization.
• Coordinate system configuration, testing, validation, user acceptance testing (UAT), and deployment activities for system upgrades and site enhancements.

Incident Resolution & Operational Support

• Provide front-line functional support for warehouse system incidents, queue/transaction errors, printing issues, and operational disruptions.
• Investigate, troubleshoot, and resolve issues related to SAP EWM transactions, inventory synchronization, integration messages, and warehouse hardware execution (RF handheld scanners, tablets, printers).
• Collaborate with internal IT, Application Maintenance Support (AMS) teams, developers, and third-party vendors to resolve complex technical defects and minimize operational downtime.
• Communicate system outages, planned maintenance, and risks to site leadership and warehouse operations.

Continuous Improvement & Process Optimization

• Partner with warehouse and supply chain leadership to identify and deliver continuous improvement projects that reduce manual effort, eliminate operational defects, and increase labor productivity.
• Lead requirements gathering, business process design, test plan execution, and post-implementation validation for system change requests.
• Maintain and update standard operating procedures (SOPs), system requirements documentation, and user training materials.

Reporting, Analytics & Technology Administration

• Develop and maintain warehouse reporting, dashboards, and operational performance metrics using SAP reporting, Power BI, and SQL queries.
• Oversee site hardware administration for RF scanners, mobile devices, barcode printers, and warehouse workstations.
• Provide user training and ongoing support to warehouse teams to improve system adoption and operational discipline.

Qualifications

Required

• Bachelor’s Degree in Supply Chain Management, Information Systems, Logistics, Business Administration, Computer Science.
• 3+ years Experience supporting Warehouse Management Systems (WMS) within a distribution, manufacturing, or supply chain environment.
• 3+ years in SAP EWM and core warehouse workflows (receiving, putaway, picking, packing, shipping, replenishment, inventory control).

Preferred

• Experience with or exposure to SAP ECC and S/4HANA environments.
• Strong troubleshooting, analytical, and data analysis skills using Microsoft Office tools.
• Excellent verbal and written communication skills with the ability to translate complex technical concepts into business terms and collaborate cross-functionally.
• Advanced functional expertise in SAP EWM configuration and integration troubleshooting.
• Experience supporting SAP Transportation Management (TM), Yard Management Systems (YMS), and warehouse execution tools.
• Familiarity with Power BI, SQL queries, ServiceNow, or Jira.
• Experience managing RF scanning technologies, industrial printing, and warehouse hardware.
• Strong background in Distribution Center (DC) operations, business analysis, and continuous improvement methodologies.

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click hereWork with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 22 September 2026

Job Applicant's Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.