Quality Assurance Specialist

Cartrack • Transportation & Logistics • Smart Mobility • Bachelor's Degree • 10 months ago
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Salary
≈ $11k – $33k per year (Estimated)
Location
In office (Makati)
Employment
Full-Time
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Company
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Cartrack

Cartrack's IoT devices & platform enable effortless fleet management for businesses of all sizes. Stay safe on the road with our innovative solutions.
cartrack.sg • Dubai • Kuala Lumpur • Jakarta • Manila • Surabaya • Internet of Things • Transportation & Logistics • Smart Mobility • 201-500 employees

About the job QA Specialist - Telesales (Metro Manila)

We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

  • Assess and rate inbound and outbound "sales" calls according to company quality standards.
  • Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
  • Provide concise feedback with advisable reply and valuable action plan.
  • Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
  • Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements:

  • Bachelor's Degree holder.
  • A strong background in Sales /Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
  • Owns a deep understanding on Sales Metrics, Model and Structures.
  • At least a year of experience in auditing sales calls and coaching agents.
  • With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.
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