Retail Sales Specialist (Part-Time)

Location: 120 West 18th Street, New York NY10011, U.S.A   

Schedule: Full-Time | On-site  

Hourly Rate: USD $21

We’re rethinking homes for how people really live, and we’re looking for a  Retail Sales Specialist (Part-Time)  to join our New York  Showroom  team to help shape the future of living - one thoughtful detail at a time. 

Retail at Castlery is where design, service, and experience meet - giving customers a space to explore, connect, and discover the perfect pieces for their homes. 

What you'll do:  

• Engage and build trust with our customers to create lasting relationships that support their current and future needs
• Deliver exceptional service experiences that guide our customers journey digitally and in person at each touchpoint
• Be a product storyteller by sharing how Castlery makes luxury accessible through our use of materials, construction and product USP’s
• Recommend our design-focused Interior Styling Services tailored to inspire and bring our customers vision to life
• Collaborate with our showroom and global Customer Experience teams and provide customer feedback and insights to our business partners locally and in our Singapore Head Office
• Contribute to the operational and visual requirements of running a showroom 

What you'll need to succeed:  

• Prior retail sales experience is a plus, preferably in the furniture or home goods industry. Interior styling experience is preferred
• Fluent English with excellent communication skills, both written and verbal
• Maintain knowledge of assortment, services and policies to confidently meet customer needs
• Represent the brand through professional communication and exceptional service excellence
• Actively contributes to store sales target
• Efficiently perform showroom transactions with high degree of accuracy and following through with sales leads 

Additional Information:  

Physical Requirements:  

• Ability to move or lift up to 75 pounds and heavier with team assist
• Expect prolonged standing and maneuvering across sales floor and stockroom 

Schedule: 

• To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

Compensation:   

The hourly rate for this role is USD $21 per hour. 

• Available to work a minimum of 20 hours per week and a minimum of 3 days per week, weekends included
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business) 

The Company reserves the right to alter pay rate, benefits and perks in whole or in part at any time without advance notice. 

Built for Real Life, Designed for What’s Next:  

At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.  

Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.  

If you believe that good homes create good lives, come build with us. 

 Castlery is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.