Senior SRE Engineer-Production Support

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description Summary

As a Senior software engineer, you will be a process, technology and results oriented team member for Operations to deliver top notch service, quality and metrics for Cat Digital data Platform and applications.

You will fit this role, if you can

• Think about systems - edge cases, failure modes, behaviours, specific implementations.
• Debug production issues across services and levels of the stack.
• Make monitoring and alerting alert on symptoms and not on outages.
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it.
• Have an urge to collaborate and communicate asynchronously.
• Have an urge for delivering quickly and iterating fast.

Basic Qualifications:

• Bachelor’s degree, preferably in Computer Science, Software Engineering, or any other Engineering field.
• 10+ years with AWS, DevOps with Production Support / SRE expertise.

Key Responsibilities:

• Lead Tier-2 and Tier-2.5 across platform and application support, ensuring timely resolution of day-to-day operational issues.
• Responsible for driving operational excellence, streamlining support processes, and mentoring the Tier-2 and Tier-2.5 team to ensure high service levels and continuous improvement.
• Maintain ownership of Tier-2 scope of work and ensure alignment with ITSM standards.
• Work closely with product owners, development teams, and subject matter experts to ensure seamless support handoffs and knowledge retention.
• Participate in sprint planning with the development team to stay informed of upcoming features and proactively prepare support strategies.
• Knowledge of the decision-making process and associated tools and techniques, ability to accurately analyse situations and reach productive decisions based on informed judgement.
• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Monitor and troubleshoot production systems to identify and resolve performance, scalability, and reliability issues proactively.
• Work closely with developers to identify and fix bugs and performance bottlenecks in the application code
• Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed
• Collaborate with cross-functional teams to define and document operational processes, best practices, and procedures.
• Meeting SLO, SLA, SLI’s defined in the Operations model
• Setting task prioritization and troubleshoot to closure of incidents
• Improve Service observability.
• Proactively testing the flexibility and resilience of the system.
• People management - Effectively manages the team by providing technical guidance and offering the right direction whenever needed
• Drive adoption of continuous integration/inspection/deployment

Technical Experience:

• 8+ years prior experience in SRE / Production Support
• Hands on experience using large scale software development,preferably in one of these languages: Java, Python, scripting languages is a must
• Knowledge of CI/CD solution on any platform with prior experience is must.
• Expert knowledge of Infrastructure components. (E.g., routers, load balancers, cloud products, container systems, compute, storage, and networks).
• Deep experience on Key AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES.
• Expertise in tools like Prometheus, Grafana, AppDynamics, CloudWatch, and Thousand Eyes for system health monitoring and alerting
• Hands on experience on Docker and at least one Docker Container orchestration - ECS, Kubernetes
• Expertise with configuration Management tools like Ansible/Puppet/Chef/PowerShell or Terraform.
• Skills in diagnosing and resolving production issues, conducting root cause analysis, and writing postmortems
• Experience in ITSM tools like ServiceNow and incident response protocols
• ITIL Foundation V3 certification added advantage plus knowledge and process in ITSM, ITIL is a must
• Precision in monitoring, alerting, and writing reliable code and continuous Improvement
• A mindset geared toward reducing toil, automating repetitive tasks, and improving system reliability
• Knowledge on Azure Cloud an added advantage.
• Expertise in ELK Monitoring Tool that ensure Open-Source IT monitoring, network monitoring, server and applications monitoring is an added advantage.
• Understanding of Restful API, Apigee or any other API Gateway will be plus.
• Expertise with Git, Bitbucket, Jira, Jenkins, Sonar, Splunk, Maven, AIM and/ or Continuous Delivery tools.
• Soft Skills & Operational Mindset and Problem Solving & Resilience
• Ability to think critically under pressure and resolve complex issues calmly
• Strong interpersonal skills to work across engineering, product, and operations teams

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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