Account Manager

The selected candidate is responsible for managing and developing a portfolio of Cathay Group and third-party airline accounts on behalf of HAS by Cathay. Serving as the primary commercial representative, the role drives customer retention, revenue growth, profitability and long-term strategic partnerships by aligning customer requirements with operational capabilities and business objectives.

Responsibility:

• Manage assigned airline customer accounts on a day-to-day basis and act as the principal commercial contact for service, contractual and relationship matters.
• Build sustainable customer relationships through structured engagement, regular business reviews, station visits and timely follow-up of agreed actions.
• Protect existing revenue and account profitability by monitoring contract scope, pricing, chargeable services, billing accuracy, credit matters and revenue leakage risks.
• Lead contract renewals, amendments and commercial negotiations, including pricing, service levels, surcharges, rebates and other terms, in accordance with the applicable approval requirements.
• Prepare commercial proposals, rate approval submissions, contract summaries, account plans, revenue forecasts and management updates with clear assumptions and supporting analysis.
• Identify customer needs, operational pain points and market opportunities, and develop viable up-selling, cross-selling, product enhancement and new-service opportunities.
• Coordinate with Operations, Finance, Planning, Safety, Engineering, People and other relevant teams to assess feasibility, resource requirements, risks and implementation readiness.
• Support the onboarding and implementation of new airlines, services or products, including operational surveys, training coordination, system setup, handling documentation and service commencement.
• Monitor service performance against contractual obligations and service level agreements, facilitate customer performance reviews, and coordinate corrective and preventive actions.
• Manage customer enquiries, complaints and compliments; coordinate investigations, issue interim and final responses, and track actions to closure within the agreed service level.
• Coordinate customer audits and visits with relevant departments, including document preparation, onsite support, response tracking and follow-up actions.
• Maintain complete and accurate commercial records, including contracts, rate schedules, correspondence, meeting minutes, action logs, customer requirements and account information.
• Provide market intelligence, competitor insights, customer feedback and sales forecasts to support commercial planning and management decision-making.
• Support business continuity and operational contingency arrangements by maintaining effective customer communications and coordinating commercial responses when required.
• Other ad-hoc projects as assigned.

Requirements:

• Degree in Business Administration, Aviation Management, Marketing, Finance or a related discipline.
• At least five years of relevant experience in sales, account management, commercial management, product development or airline/airport services; ground-handling experience is preferred.
• Demonstrated experience in managing customer accounts, commercial negotiations, contract renewals and service performance discussions.
• Sound understanding of airline ground-handling operations, customer service requirements and commercial agreements; familiarity with IATA SGHA concepts is an advantage.
• Strong commercial acumen with the ability to analyse revenue, cost, margin, operational requirements and business risks.
• Effective stakeholder-management, negotiation, presentation and written communication skills.
• Ability to manage multiple priorities, work across functions and follow issues through to practical resolution.
• Excellent command of written and spoken English and Chinese; Putonghua is an advantage.
• Proficiency in Microsoft Word, Excel and PowerPoint, including preparation of analysis and management presentations.
• Familiarity with artificial intelligence and digital tools, with the ability to apply them effectively in day-to-day work.

We offer a competitive remuneration package and a full range of benefits. To all interested applicants, please click 'Apply Now' below and submit your application.

Personal & Application Information

The personal data collected in this application form will be used by Cathay Subsidiary Services to support recruitment and employment related operations in the subsidiaries of Cathay Pacific Airways Limited, including but not limited to Cathay Dining, Cathay Cargo Terminal, HAS by Cathay and Vogue Laundry (“Company”, “we” or “us”). Applicants not being invited for an interview within eight weeks may be considered their applications unsuccessful. We may retain the personal data of unsuccessful applicants for future recruitment purposes for two years.

Application Deadline: 5 November 2026

Requisition ID: 1035