Operations Associate

Join our team as an Operations Associate, where you will be at the center of our day-to-day operations. You will handle customer queries, fulfill maintenance and servicing bookings, and keep our insurance processes moving. Additionally, you will work on improving our operations by identifying areas for automation and AI implementation. This is a hands-on role for someone who is organized, detail-focused, and comfortable managing multiple tasks simultaneously.

Missions

• Gérer les demandes des clients et les tâches sensibles au temps par e-mail, téléphone et chat, et les posséder jusqu'à leur résolution.
• Identifier les parties du processus qui ne fonctionnent que parce que quelqu'un les maintient manuellement, et utiliser des outils, l'automatisation et l'IA pour les corriger correctement.
• Agir en tant que lien entre les clients et nos équipes de marketing, de produit et d'ingénierie.

Profil recherché

• 1-3 years in an operations, customer or account role in a tech startup or a fast-moving blue-chip environment, where ownershipm reliability, and high agency were part of the daily routine
• Customer first. You understand that operations exists to deliver value to customers, not to protect a process
• Sense of urgency. You work smart and fast, and you don’t wait to be asked to solve problems
• An adaptable communicator. You pitch your tone to the audience, whether that is a call with a garage, an email to an enterprise customer, or a briefing internally
• Comfortable with ambiguity. You can untangle a complicated situation and reach a good outcome without needing to escalate it first
• Allergic to friction. When you hit an inefficiency you fix it rather than working around it, and you are curious about the tools that let you do that faster
• Comfortable in spreadsheets and quick to pick up new tools
• Based in London and able to be in the office. This is not a remote role
• Fluent written and spoken English - you will be dealing with customers, garages and enterprise stakeholders every day
• The right to work in the UK. We are not able to offer visa sponsorship for this position

Nice to have:

• Any experience using AI tools to do real work, not just experiment with them
• Hands-on experience with support or automation tooling (e.g. Zendesk, Intercom, Zapier, Make)
• Exposure to automotive, fleet, insurance or logistics operations