Service Desk Coordinator

We are looking

for a Service Desk Coordinator to join our company and work

for one of our long-term customers, who is a market leader in the

provision of managed IT services to the retail and hospitality sectors and

thrives on delivering customer satisfaction providing them with installation,

maintenance, repairs, configuration and staging for all IT products, making

them one of the most highly sort after IT services for some of the UKs largest

retailers.

The

responsibilities will include:

• Managing and maintaining accurate

  customer data

• Overseeing monthly SLA management
• Resolving aged calls efficiently
• Handling a high volume of incoming

  customer calls and emails

• Scheduling and booking engineer

  visits across the UK using bespoke software

• Raising job orders and ordering

  parts/stock

• Keeping customer records up to date
• Liaising with customers, engineers,

  and colleagues to ensure smooth operations

Requirements

In order to be

considered for this role the candidates must have or be:

• Strong communication skills with

  internal and external stakeholders

• Confident working with IT systems and

  software packages (especially MS Office: Excel, PowerPoint, Teams)

• Ability to stay calm under pressure

  and solve problems logically

• Experience in customer service and

  office environments

• Strong GCSEs in Maths and English (or

  equivalent)

It’s a plus if

they have

• Geographical awareness of the UK
• Experience in IT

  installation/maintenance (especially in retail, hospitality, or leisure)

• Knowledge of industry principles,

  business development, or client care

Ideal

candidates' approach

• Positive, professional, and a team

  player

• Embraces change and behaves with

  integrity, honesty, and sensitivity

• Stays calm under pressure and takes

  ownership of tasks

Working hours: 40 hours per week/8 hours per day; On-site

Shift pattern: Working hours are between 08:00 and 19:00 on a rotating shift pattern, with one weekend worked per month.

*By sending your CV and motivation letter, you agree that your personal data will be processed for the needs of recruitment and selection by Causeway Connect (КоннектвејДООСкопје) and they will be stored in our database.

Note: Candidates can withdraw their permission to process their personal documents at any time by sending a notification to the e-mail: [email protected]