General Manager

CBX Solutions is looking for a General Manager who leads with both strategic vision and operational precision, someone who builds trust with clients and teams through expertise, accountability, and a genuine commitment to excellence. In this role, you will own the full business performance of your branch: directing day-to-day operations, driving revenue growth, developing your leadership team, and ensuring every project is delivered with quality and integrity.The ideal GM at CBX combines big-picture strategic thinking with the analytical rigor to understand what drives branch profitability, the systems fluency to keep operations running smoothly, and the social intelligence to inspire a high-performing team. If you are energized by solving complex operational challenges, building client relationships that last, and developing the people around you, this role is built for you.

Essential Functions

Branch Leadership & Team Development

Lead, coach, and develop Operations Managers, sales professionals, and supervisors with a people-first approach that drives both performance and retention

Conduct structured coaching and mentoring sessions that identify strengths, close gaps, and build a motivating, accountable work environment

Own all personnel management functions in partnership with Human Resources, including performance management, corrective action, and succession planning

Facilitate all-hands meetings, leadership forums, and cross-functional communication to keep the team aligned and informed

Model CBX's SERVE values:  Serve, Educate and Elevate, Respect, Vision, Expertise; in every interaction

Client & Partner Relationships

Build and maintain strategic relationships with key clients, GC partners, and industry professionals who interact with the branch

Cultivate supplier partnerships that strengthen the branch's operational capabilities and competitive positioning

Champion exceptional customer relations across all touchpoints, internal and external, and hold the team to that same standard

Support sales on bid proposals and serve as final signatory on all GC contracts

Financial Performance & Operations

Manage all facets of branch P&L, including revenue targets, labor costs, department expenses, and margins

Accountable for branch EBITDA, working capital performance, accounts receivable collections, backlog quality, and overall financial health of the business

Lead annual budgeting, forecasting, and strategic planning processes for the branch

Drive operational execution that protects gross margin, improves productivity, and delivers projects on time and on budget

Review and act on recurring reports: sales performance, production output, labor costs, inventory levels, and delivery status

Establish cost controls and drive a culture of operational efficiency without sacrificing quality or customer commitments

Ensure on-time project delivery and completion; oversee bid review and final approval on contracts

Monitor inventory levels to ensure availability aligns with project and service demands

Sales Strategy & Growth

Drive branch sales activity and ensure all Sales team members meet or exceed monthly, quarterly, and annual targets

Partner with Marketing on campaign development and performance review; identify opportunities to grow market presence

Manage and track Proof-of-Concept projects from inception through results analysis

Delegate authority and responsibility with clear expectations, accountability structures, and consistent follow-up

Minimum Qualifications

Proven track record of P&L ownership and financial performance management in a branch or multi-site environment

Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook); comfort with branch management and CRM platforms

Strong systems and process orientation — builds structure that makes the team more effective, not bureaucratic

Knowledge of change management principles and the ability to bring a team through transitions without losing momentum or morale 

Knowledge, Skills and Abilities 

Exceptional analytical thinking, uses data to diagnose problems, identify root causes, and make confident, well-reasoned decisions

Outstanding interpersonal communication, equally effective presenting a strategy to leadership, coaching a struggling employee, or building rapport with a client

High relationship intelligence, reads people well, adapts communication style, and builds lasting trust across all levels

Strong attention to detail paired with the strategic perspective to know when precision matters most

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5–25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment  The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required. Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.