Senior Project Manager

The Senior Project Manager works closely with sales and detailing to meet customer needs on each active project: participates in problem resolution for jobs by skillfully gathering and analyzing information, developing alternate approaches and working well with small groups.  Industry experience will allow Senior Project Manager to handle a large volume of work efficiently and effectively with little help or supervision. Responsible for communication with the customer and managing all logistics involved with order and delivering goods on a timely basis.

Essential Functions

Receives telephone calls, emails and other correspondence from customers and coordinates response with assigned salesperson assuring reply within 24 hours.

Corresponds and follows up with customers by sending final hardware or other schedules for approval.  Assures a prompt return and communicates changes and progress of schedule.

Contacts customer before each jobsite delivery to assure proper scheduling of delivery and assures all logistics regarding delivery commitments are fulfilled.  

Coordinate meetings according to the customer’s schedule and requirements and update salesperson with summary of meetings.

Proactively anticipates customer needs and actively and periodically solicits feedback on Cook and Boardman performance. 

Participates in developing solutions for customers and salesperson with technical issues involving hardware and door products.

Monitors production schedules

Keeps project files orderly and efficiently.

Manages any project changes, revisions, revised purchase orders and changes order documents and Comsense files to show revisions.

Attend all sales meetings to provide information or input for any customer services issues, as well as typing up written notes from the meeting for all project managers

Mentor less experienced project managers to learn about the D&H industry, Comsense applications, etc.  about project management best practices

Help interview and train new project managers

Conduct a monthly project managers meeting with all project managers from all teams

Potentially take large low margin projects the branch has closed and project managers those jobs

All other duties as assigned

Minimum Qualifications

5-10 years of experience with the industry, required

Proven project management experience and high technical understanding of products

Excellent written and verbal communication skills and problem solving skills

Proficient in Microsoft Products, including but not limited to Excel, Word, and Outlook

Functional and working knowledge of computers

Must pass pre-employment background check and drug screen

Knowledge, Skills and Abilities

Some experience with construction / project management or sales in commercial building materials

Ability to read and understand construction documents 

Effective time management and organizational skills

Effective communication skills both verbal and in writing, good mathematical skills

Understanding of basic construction skills

Professional and polished in both appearance and speech

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5–25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work EnvironmentThe work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required. Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.