Operations Supervisor, HH (Pasadena)

• Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as a key resource for staff and physicians in support of these requirements;
• In collaboration with the Operation Manager, develops business and operations plans for assigned areas, programs, and services; Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control, and revenue enhancement;
• Maintains facilities by planning space allocations, layouts, and floor moves; arranging for and supervising building maintenance;
• Adheres to HIPAA requirements for clinical records by adhering to company policy for retention, protection, retrieval, transfer, and disposal of records;
• Maintains equipment by planning equipment procurement and maintenance; evaluating products, service, and warranties;
• In collaboration with department leadership, establishes patient care processes and workflows. Assists with the development of procedures that support the quality and timely support patient care services. Ensures appropriate physician, locum, allied health professional, technician and staff coverage for all areas; Participates in the design and supports the operational implementation of organizational new workflows, processes, programs, and technologies;
• Maintains appropriate quality control programs and partners proactively with risk, quality, and clinical services departments to ensure continuous monitoring and improvement in the provision of clinical services;
• Functions as a key resource for staff and physicians in the utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system-related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements;
• Based on assigned responsibilities, supervises all employees in areas of oversight, including administrative, clinical, and technician staff; In conjunction with the executive and medical leadership, provides direct supervision of physician extenders; Assesses qualifications and interviews candidates, assumes responsibility for the assessment and improvement of competencies, work assignments, and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment; Partners with appropriate departments in the necessary execution of these duties (e.g. clinical services, risk, quality, human resources);
• Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources, and payroll.

Education

• High School Diploma/GED - minimum
• Bachelor's Degree Bachelor’s Degree or progress toward completion required - preferred

Experience

• 3 years Three or more years medical office experience, preferably in a multi-specialty medical group setting, previous medical office management and/or supervisory experience, or equivalent education and experience - minimum