Business Analyst

Summary

We're looking for an experienced Business Analyst to play a pivotal role in one of the most significant transformation programs in our organization's history.

As we modernize our core business systems through a large-scale ERP transformation, you'll work at the heart of the program, partnering with business stakeholders, technology teams, and delivery partners to understand how our business operates today and help design how it will operate tomorrow.

This is an opportunity for someone who thrives in a fast-paced environment, enjoys solving complex business challenges and is motivated by delivering tangible outcomes rather than producing documentation for documentation's sake.

If you're commercially minded, naturally curious, and confident engaging with stakeholders at every level, we'd love to hear from you.

Essential Job Functions

You'll act as the bridge between the business and technology teams, ensuring our ERP solution delivers real business value across key operational functions.

Key responsibilities include:

• Partner with stakeholders across the business to understand operational challenges, strategic priorities, and future business requirements.
• Run workshops, interviews, and process discovery sessions to capture current and future state processes.
• Analyze complex business processes across retail, wholesale, supply chain, logistics, warehousing, procurement, inventory, and finance functions.
• Translate business requirements into clear, prioritized user stories, functional requirements, and acceptance criteria.
• Challenge existing ways of working, identifying opportunities to simplify, standardize, and improve business processes.
• Collaborate closely with Commercial Business Experts, Directors of Operations, Business Leadership, Solution Architects, Project Managers, Developers, and third-party implementation partners throughout the delivery lifecycle.
• Support solution design, ensuring proposed ERP capabilities align with business objectives and operational needs.
• Facilitate decision making by balancing business priorities, technical constraints, and program timelines.
• Manage requirements through change, ensuring traceability from discovery through to implementation.
• Support testing, business readiness, user acceptance testing (UAT), and successful business adoption.
• Identify risks, assumptions, dependencies, and impacts across workstreams, proactively escalating where appropriate.
• Drive continuous improvement and champion best practice business analysis throughout the program.

Education/Experience

• Experience as a Business Analyst delivering complex ERP transformation programs.
• Experience working within retail, wholesale, distribution, logistics, manufacturing, supply chain or another high-volume product-based environment.
• Strong understanding of end-to-end operational processes including inventory, purchasing, warehousing, order management and fulfilment.
• Demonstrable experience eliciting, documenting and managing business requirements using a range of business analysis techniques.
• Excellent stakeholder management skills, with the ability to influence, challenge and build trusted relationships across all levels of the organization.
• Outstanding workshop facilitation, communication and presentation skills.
• Strong commercial awareness and business acumen, with the ability to understand how technology enables operational performance.
• Experience working within Agile, Waterfall or hybrid delivery environments.
• A pragmatic, delivery-focused mindset that balances quality with pace.
• Confidence working in ambiguous environments where priorities evolve as programs progress.

Benefits Offered

• Medical, Dental, Vision Insurance.
• 401(k) company match program.
• Telehealth.
• Short-term and Long-term disability insurance.
• Basic and AD&D Life Insurance paid for by the company.
• Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
• Employee Assistance Program.
• Mental, physical, financial wellness.
• Auto and Home Insurance discount.
• Paid Time Off and 7 paid Holidays.
• Paid Pregnancy, Parental, and Adoption Leave programs.
• Employee Discount Program.
• Training Programs.
• Internal growth opportunities in a fast-growing company.
• In some jurisdictions, state or local laws address sick leave or other leaves of absence. The
• Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.

Supervisory Responsibilities

This position has no supervisory responsibilities.