Utility Coordinator

SUMMARY

The Utility Coordinator plays a critical administrative and coordination role in the day-to-day management of client utility accounts and energy reporting activities. As part of the Utility Management & Insights team, this position ensures smooth communication between BGIS stakeholders, external utility vendors, and the client. This position contributes to regulatory compliance, effective energy management, and improved risk mitigation for utility disruptions.

KEY DUTIES & RESPONSIBILITIES

Utility Account Administration

• Coordinate setup, closure, and transition of utility accounts, including account name, mailing address.
• Account setup and enrollment for e-billing and data delivery in all applicable platforms, including activities that support a smooth process.
• New vendor and pay-site requests, including all supporting activities.
• Act as liaison between clients, utility vendors, facility management teams, finance teams, and project stakeholders and etc.
• Maintain account tracking tools and ensure utility accounts are correctly identified.
• Monitor and manage vendor notices and routine communications, including disconnection warnings and account status changes.
• Work with the utility payment team and adjust accounts to streamline payments and improve bill cycle time.

Communication & Stakeholder Coordination

• Serve as the primary point of contact for utility-related inquiries from the client and internal BGIS teams.
• Proactively triage and manage disconnection events and utility escalations, coordinating rapid resolution with internal teams and vendors.
• Coordinate meter appointments, vendor access, and ad hoc data requests.
• Ensure proper documentation and communication of all changes in account status or responsibilities.

Reporting & Compliance Support

• Assist in the preparation and delivery of utility-related reports, including usage summaries, cost trends, and GHG outputs.
• Support compliance with mandatory reporting programs, helping to compile necessary data and documentation.
• Provide information for internal audits, client requests, and project measurement & verification (M&V) needs.
• Track and assist in reporting on special initiatives.

Utility Data Validation - Supporting Role

• Participate in data validation activities during peak workload periods or to support coverage gaps.
• Populate and maintain utility validation correction logs.
• Flag potential data discrepancies for follow-up by utility analysts or specialists.

KNOWLEDGE & SKILLS

• Education: Minimum requirement of a college diploma or university degree in a relevant field.
• Experience: 1-3 years in a utility billing, energy reporting, or a similar administrative role.
• Strong critical thinking and problem-solving skills with a proactive, solutions-oriented mindset.
• Demonstrated ability to take ownership of tasks, manage administrative processes, and coordinate multi-step activities across teams.
• Exceptional attention to detail and analytical accuracy in reviewing utility data and resolving discrepancies.
• Strong verbal and written communication skills; able to clearly articulate utility-related issues and collaborate across stakeholders.
• Proficiency in Microsoft Excel; quick to learn and adapt to proprietary systems and databases.
• Exposure to utility pricing structures, energy units (kWh, m³, GJ), and standard energy reporting practices.
• Knowledge of Canadian utility regulations and mandatory reporting requirements (e.g., EWRB) is considered an asset.
• Ability to work independently and collaboratively across departments.

Other Requirements

• No specific licenses or professional accreditations required.

This is a contract, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.