Group Product Owner, PSAO Solutions

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Job Details

The Group Product Owner - PSAO Solutions is responsible for defining the long-term vision, product strategy, roadmap, and execution priorities for the PSAO solution base within Community Pharmacy Solutions. Reporting to the VP, SolutionDevelopment and Innovation, this role owns product direction and product lifecycle outcomes for Central Pay, Audit and Compliance, Reconciliation, and Pharmacy Quality and Performance solutions. The role ensures these solutions are customer-centered, operationally scalable, compliant, commercially viable, and continuously improved based on voice-of-customer, market dynamics, internal performance insights, and evolving payer/PBM requirements.

This rolefocuses on product ownership of PSAO solution capabilities and the development of adjacent offerings that support pharmacies in navigating payer/PBM environmentcomplexity, including a direct contract support offering and other related PSAO and PBM contracting solutions. The role partners closely with dedicated provider network contracting, legal, compliance, operations, finance, technology, commercialization, and customer-facing stakeholders, but doesnot directly manage the contracting lifecycle.

The Group Product Owner also supports Elevate'stransition into medical payer contracting by identifying solution requirements, workflow needs, pharmacy enablement capabilities, data/reporting requirements, operational dependencies, and product implications associated with medical payer participation. This work is performed in close partnership with the Sr Director, Elevate Provider Network and internal and external stakeholders responsible for medical payer relationships, network strategy, contracting, operations, compliance, and commercialization.

Primary Duties and Responsibilities:

Product Vision, Strategy, and Roadmap - PSAO Solutions

• Define and own the product vision, strategic priorities, roadmap, value proposition, and business outcomes for the PSAO Solutions product group.

• Maintain an outcome-focused roadmap for Central Pay, Audit and Compliance, Reconciliation, and Pharmacy Quality and Performance capabilities.

• Prioritize product investments, enhancements, and backlog items based on customer value, business impact, operational feasibility, compliance considerations, financial performance, and alignment to CPS and Elevate priorities.

• Translate payer/PBM, pharmacy, regulatory, operational, and customer insights into product strategy and roadmap decisions for the PSAO solution base.

• Ensure PSAO solutions are designed and evolved to improve pharmacy experience, payment reliability, reconciliation transparency, audit/compliance readiness, quality program performance, and measurable business outcomes.

Central Pay Product Ownership and Platform Evolution

• Overseeproduct strategy and roadmap priorities for Central Pay capabilities, including user experience, workflow efficiency, payment visibility, exception handling, risk controls, reporting, and platform enhancements.

• Partner with finance, treasury, operations, technology, customer support, and vendor partners to ensure Central Pay processes are reliable, timely, scalable, and customer-centered.

• Identify opportunities to improve payment workflows, user access governance, exception resolution, reporting transparency, and operational controls.

• Define Central Pay success measures and monitor adoption, utilization, issue resolution, customer satisfaction, payment timeliness, and operational performance.

• Build feedback loops with pharmacies, internal users, operations, finance, and customer-facing teams to continuously improve Central Pay capabilities.

Audit and Compliance Solution Ownership

• Overseeproduct roadmap and enhancement priorities for PSAO Audit and Compliance solutions, including tools, workflows, reporting, communications, readiness materials, and pharmacy-facing support capabilities.

• Partnerwith compliance, legal, operations, audit support, customer-facing teams, and technology stakeholders to ensure audit and compliance solutions are accurate, scalable, well-documented, and aligned to applicable requirements.

• Translate compliance trends, audit patterns, pharmacy pain points, and operational insights into product requirements and improvement opportunities.

• Support development of audit readiness and compliance enablement capabilities that help pharmacies understand obligations, respond effectively, reduce risk, and improve performance.

• Define success metrics for Audit and Compliance solutions, including issue resolution, pharmacy engagement, compliance readiness, customer satisfaction, and risk mitigation indicators.

Reconciliation Solution Ownership

• Overseeproduct strategy and roadmap priorities for reconciliation capabilities that support payment transparency, issue identification, exception tracking, dispute support, and customer-facing visibility.

• Partner with finance, operations, technology, analytics, and customer support teams to define reconciliation workflows, data requirements, reporting needs, and scalable resolution processes.

• Identify opportunities to improve reconciliation accuracy, speed, transparency, customer usability, exception management, and reporting consistency.

• Ensure reconciliation capabilities are connected to Central Pay, audit/compliance, customer support, and broader PSAO solution workflows where appropriate.

• Define and monitor reconciliation KPIs, including cycle time, issue volume, resolution rates, customer adoption, reporting usage, and operational efficiency.

Pharmacy Quality and Performance Product Ownership

• Overseeproduct strategy and roadmap priorities for Pharmacy Quality and Performance solutions, including quality measures, performance reporting, clinical or payer program requirements, pharmacy enablement, and outcomes-based performance opportunities.

• Translate payer/PBM program requirements, quality measure changes, performance trends, and pharmacy customer needs into actionable product requirements and enablement capabilities.

• Partner with analytics, quality, operations, clinical, commercialization, adoption, and customer-facing stakeholders to ensure pharmacies receive clear, actionable, and measurable performance support.

• Develop and scale solution capabilities that help pharmacies understand requirements, identify barriers, prioritize interventions, and improve quality and performance outcomes.

• Define KPIs and performance routines for pharmacy quality and performance solutions, including measure performance, customer engagement, adoption, program impact, and payer/PBM value.

Direct Contract Support and Related PSAO / PBM Contracting Solutions

• Lead product discovery, strategy, and roadmap development for a direct contract support offering designed to help pharmacies navigate payer/PBM contracting opportunities and requirements.

• Define customer problems, target users, service model requirements, workflow needs, data/reporting requirements, value proposition, commercialization inputs, and operational implications for direct contract support capabilities.

• Develop and prioritize related PSAO and PBM contracting solutions that support pharmacy understanding, decision-making, readiness, tracking, analytics, support workflows, and customer enablement.

• Partner with provider network contracting, legal, compliance, operations, sales, commercialization, finance, and customer-facing stakeholders to ensure direct contract support concepts are feasible, compliant, supportable, and differentiated.

• Establish pilot, proof-of-concept, and scale recommendations for direct contract support and adjacent PSAO/PBM contracting solutions, including success criteria and measurable customer/business outcomes.

Support for Elevate Medical Payer Contracting Transition

• Support Elevate'stransition into medical payer contracting by identifying product, workflow, data, reporting, pharmacy enablement, and operational capabilities required to support medical payer participation.

• Partner with the Sr Director, Elevate Provider Network on medical payer contracting strategy implications, pharmacy readiness needs, support model requirements, and solution gaps.

• Coordinate with internal and external stakeholders, including provider network, legal, compliance, operations, finance, analytics, commercialization, sales, technology, and payer-facing partners, to define product needs associated with medical payer contracting.

• Translate medical payer contracting requirements into product backlog items, roadmap themes, stage-gate inputs, enablement requirements, and solution design recommendations.

• Monitor customer and operational feedback from medical payercontracting transition activities and use insights to refine PSAO solution priorities and support models.

Backlog Ownership, Requirements, and Product Delivery

• Maintain and prioritize the PSAO Solutions backlog across Central Pay, Audit and Compliance, Reconciliation, Pharmacy Quality and Performance, direct contract support, and related PSAO/PBM contracting solutions.

• Lead requirements development and validation with internal and external customers, operations, compliance, finance, technology, provider network, commercialization, and customer-facing stakeholders.

• Partner with Product Owners, Product Managers, UX/design, technology, analytics, and delivery teams to translate customer needs into user stories, acceptance criteria, release goals, and measurable outcomes.

• Identify and manage dependencies, risks, resource conflicts, compliance considerations, operational readiness needs, and cross-functional impacts across PSAO solution initiatives.

• Ensure delivery priorities support roadmap strategy and are coordinated with commercialization, enablement, support, and operational teams.

Commercialization Readiness, VOC, and Performance Measurement

• Partner with commercialization, product marketing, enablement, operations, and customer-facing teams to prepare PSAO solutions and new offerings for launch, adoption, and ongoing optimization.

• Define launch goals, success metrics, customer readiness needs, support model expectations, training inputs, communications requirements, and adoption barriers for PSAO solution releases.

• Establish voice-of-customer and feedback mechanisms across pharmacies, internal users, payer/PBM stakeholders, operations, support teams, and customer-facing teams.

• Monitor product performance, customer adoption, operational outcomes, issue trends, financial indicators, compliance signals, and customer satisfaction to guide roadmap and corrective actions.

• Provide regular leadership updates on PSAO solution health, backlog priorities, roadmap progress, risks, and recommendations.

Cross-Functional Leadership and Stakeholder Alignment

• Provide product leadership across PSAO solution domains while coordinating closely with dedicated contracting, provider network, operations, finance, compliance, legal, technology, analytics, commercialization, and enablement teams.

• Promote collaboration and alignment across teams responsible for Central Pay, Audit and Compliance, Reconciliation, Pharmacy Quality and Performance, direct contract support, and medical payer contractingtransition workstreams.

• Create clear role boundaries and handoffs between product strategy, operational execution, contracting lifecycle management, legal/compliance review, customer support, and commercialization activities.

• Facilitate decision-making, prioritization, and issue resolution across matrixed stakeholders to support timely delivery and measurable outcomes.

• Serve as the PSAO Solutions product thought partner to CPS and Elevate leadership on customer needs, solution gaps, product performance, and future capability opportunities.

Compliance and Other

• Ensure PSAO solution development, product documentation, customer-facing capabilities, and support models comply with applicable company policies, legal requirements, regulatory standards, payer/PBM requirements, privacy expectations, and compliance obligations.

• Perform related duties as assigned.

Qualifications

• Bachelor’s degree required; advanced degree preferred in business, healthcare administration, pharmacy, product management, finance, operations, or related field.

• 8+ years of experience in product management, PSAO operations, managed care, pharmacy services, PBM/payer programs, payment operations, compliance, quality performance, or related healthcare/pharmacy services roles.

• Demonstrated experience leading cross-functional product or solution initiatives with measurable customer, operational, compliance, financial, or adoption outcomes.

• Experience with Central Pay, reconciliation, audit/compliance, pharmacy quality programs, PSAO, managed care, payer/PBM contracting support, or pharmacy network operations preferred.

• Experience developing new offerings, service models, pilots, proofs of concept, or product capabilities from concept through launch preferred.

• Experience working with internal and external stakeholders across legal, compliance, finance, operations, technology, commercialization, provider network, and customer-facing teams preferred.

Minimum Skills, Knowledge, and Ability Requirements

• Strong product management discipline, including product vision, strategy, roadmap ownership, backlog prioritization, requirements definition, launch readiness, and post-launch measurement.

• Strong understanding of PSAO solutions, pharmacy payment operations, audit/compliance support, reconciliation workflows, pharmacy quality performance programs, and payer/PBM dynamics.

• Ability to translate pharmacy, payer/PBM, operational, compliance, and customer needs into product requirements, roadmap priorities, and scalable support models.

• Strong analytical skills and ability to use data, customer insights, operational performance, financial indicators, and risk signals to guide product decisions.

• Strong cross-functional leadership skills with ability to influence without authority across operations, finance, legal, compliance, contracting, technology, commercialization, analytics, and customer-facing teams.

• Strong communication skills, including ability to synthesize complex product, operational, contracting, payer/PBM, and compliance topics into clear recommendations and executive-ready updates.

• Ability to manage ambiguity, competing priorities, dependencies, and risk across multiple PSAO solution domains.

• Strong customer focus and ability to engage pharmacies and internal stakeholders to understand barriers, unmet needs, and improvement opportunities.

• Knowledge of medical payer contracting, pharmacy services, Elevate Provider Network strategy, and direct contracting support models preferred.

• Proficiency with Microsoft Office applications and ability to interpret dashboards, product performance reports, workflow analytics, and roadmap/backlog management tools.

Work Environment

• Remote role with frequent collaboration across CPS, Elevate, provider network, operations, finance, legal/compliance, analytics, technology, commercialization, sales, and customer-facing teams.

• Fast-paced, matrixed environment requiring coordination across multiple PSAO solution domains and stakeholder groups.

• Requires participation in roadmap reviews, backlog prioritization sessions, product governance forums, customer feedback discussions, launch readiness activities, and medical payer contracting transition workstreams.

• May require periodic travel for customer meetings, stakeholder workshops, industry events, internal planning sessions, or business reviews.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Salary Range*

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/NewYork/Hawaii/Vermont/Minnesota/Massachusetts/IllinoisState-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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