Sales Support Specialist

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Sales Support Specialist

As a Sales Support Specialist at Cengage, you will play an important role in advancing our mission to improve lives through learning. As a key member of the sales support team, you will collaborate with sales representatives and cross-functional partners to support the effective execution of sales strategies and deliver an exceptional customer experience. Your contributions will help maintain our commitment to high-quality service, collaboration, and continuous improvement.

Key Responsibilities

• Partner with a Regional Manager and sales team to provide comprehensive pre- and post-sales support.
• Assist with the preparation and delivery of quotes, processing of purchase orders, and product research.
• Respond to customer inquiries and help resolve issues promptly and effectively by creating, managing, and monitoring service cases.
• Maintain accurate and up-to-date contact and account information within the CRM.
• Collaborate with cross-functional teams to address customer needs, expedite requests, and facilitate timely solutions.

Skills and Qualifications

Success in this role requires strong collaboration, organization, communication, and attention to detail. The ideal candidate will be comfortable managing multiple priorities, taking ownership of responsibilities, and working both independently and as part of a team.

• Strong organizational and time-management skills.
• Effective written and verbal communication and interpersonal skills.
• Ability to manage multiple priorities and adjust to changing business needs.
• Proficiency with Microsoft Office applications and CRM systems.
• Ability to work effectively both independently and collaboratively.
• Proactive, solution-oriented approach to identifying and resolving challenges.
• Experience in sales support, customer service, sales operations, or a related area.

Join us at Cengage and become a member of a group committed to helping learners reach their goals through education. Your position as a Sales Support Specialist will be essential to both our achievements and those of our customers!

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.