Commercial Lines Technician

About the Company

Central Insurance has been family owned and operating since 1876, and we’re just getting started. We’re a property and casualty insurance group that believes great work starts with Integrity, thrives on strong Relationships, and never settles for less than Excellence. With over $2B in assets and an A (Excellent) A.M. Best rating, we offer stability, opportunity, and a team you’ll actually enjoy being part of. We make a difference for our policyholders by providing excellent service and being there in the greatest times of need.

About the Role

We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.

Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

As a Commercial Lines Technician team member, you will help fulfil the promise that Central makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers. We are seeking individuals with a service first mentality and effective communication skills, all while maintaining a high level of attention to details.

What we are looking for

1 year experience in customer service

Property & Casualty Insurance License- preferred

Insurance related designation- preferred

What you’ll do

Effectively present information and respond to questions to groups or individuals while providing outstanding hospitality

Learns and maintains a demonstrated understanding of Commercial Lines insurance, company products, pricing, and coverages in all states where Central does business.

Develops, demonstrates, and applies knowledge of the Commercial Lines policy system as well as other related and supporting systems. Utilizes the policy system and other related supporting systems to make sound decisions.

Independently screens, quotes and processes new submissions, issues, renewals, and endorsements for policies.

Coordinates documentation for underwriting files.

Communicates and coordinates any necessary follow up with Underwriters.

Trains underwriters, agents, marketing representatives, and other stakeholders on Commercial Lines system

Works pro-actively with underwriter(s) in support of our new and renewal client base (both PL and CL)

Conducts workshops for the Commercial Lines department, marketing, agents, underwriters, and other customers

Creates and maintains strong relationships through collaboration with agents, Underwriters, Marketing and other stakeholders

Works with Commercial Lines Underwriting team to collect information, perform data entry, analyze risk factors and more to meet policy needs

Researches and responds to customer needs

Responsible for providing the highest level of accuracy and support to the underwriter(s) throughout the new business lifecycle and ongoing renewal account maintenance.

Performs initial review, triage and processing of small new business and renewal submissions.

Performs specialized rating functions as they relate to assigned product line

Responds to verbal or written inquiries via underwriters by agents within the department customer service standards.

Performs the initial renewal review within department authority and makes recommendations when sending to the underwriter.

Orders reports as requested by underwriters, completes general duties and reviews various reports within department authority

Analyzes rating sequence to determine premium is being calculated correctly.

Reviews endorsements to ensure compliance with our underwriting guidelines.

Assists with testing initiatives

Performs department audits

Uses Commercial lines knowledge to train others

Hiring Range

$23/hour–$30/hour represents typical starting salaries and is a portion of the full pay range for the role.

Starting pay is determined based on several factors, including relevant experience, education, skills, and certifications. The full pay range is broader and is designed to provide employees with meaningful opportunities for salary growth as they develop their skills, increase proficiency, and advance in the role.

Total Rewards

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives.

Central provides extensive health and wellness benefits to promote flexibility, work-life balance, generous paid leave, and long-term financial security.

For more information, see Central Insurance Benefits.