Mobile Device Deployment & Fulfillment Technician

About Ceresti

Ceresti is a technology-enabled dementia caregiver support company. We partner with health systems and payers to deliver clinical and emotional support to families navigating dementia.

Our tablets are not just devices - they are lifelines. Each one is personalized, provisioned, and securely configured to support caregivers at home.

As we scale nationally, we are building a high-functioning Boston-based device deployment center to support growing demand.

Position Overview

We are seeking a hands-on, detail-oriented Mobile Device Deployment & Fulfillment Technician to manage provisioning, configuration, tracking, and shipping of Android tablets used by families across the country.

This role blends IT device management, inventory control, and operational execution. You will be responsible for ensuring each tablet is correctly enrolled, configured, quality-checked, and shipped with precision.

This is not a warehouse-only role. It is a technical operations position critical to our growth.

Key Responsibilities

Device Provisioning & Configuration

• Enroll Android tablets into MDM systems (Knox, Miradore, or similar)

• Assign and track IMEIs accurately

• Configure applications, settings, and remote access tools (e.g., SplashTop)

• Perform functional testing and quality assurance before shipment

• Troubleshoot device issues prior to deployment

Fulfillment & Shipping

• Generate shipping labels (FedEx system/API integration)

• Pair device identity with shipment tracking

• Maintain organized staging and packing workflows

• Ensure packaging materials and documentation are accurate and up to date

• Process returns and redeploy devices

Inventory & Data Accuracy

• Track tablet inventory, accessories, and supplies

• Maintain clean documentation of IMEI-to-family assignments

• Manage device lifecycle (new, deployed, returned, retired)

• Reconcile physical inventory with system records

Process Improvement

• Identify workflow inefficiencies and recommend improvements

• Support scaling from 30 → 100+ devices/day

• Collaborate with IT, operations, and fulfillment teams on automation initiatives (e.g., FedEx API, label systems)

Required Qualifications

• 1-5 years experience in:

• IT Support

• Desktop Support

• Device Deployment

• Mobile Device Technician

• Hardware Configuration

• Experience provisioning Android devices preferred

• Familiarity with MDM systems (Knox, Miradore, Intune, etc.)

• Experience with IMEI tracking or hardware asset management

• Strong attention to detail and documentation accuracy

• Comfortable working independently in an onsite environment

Preferred Qualifications

• Experience in healthcare or regulated environments

• Experience with shipping systems (FedEx, UPS)

• Familiarity with label printers (Dymo, Zebra)

• Experience supporting remote teams

• Startup or scaling environment experience

What Success Looks Like

• Zero device-to-family mismatches

• Accurate IMEI tracking

• Devices shipped within agreed SLA

• Reduced rework and device return issues

• Ability to scale volume efficiently

• Clean, organized physical and digital workflows

Why This Role Matters

This role directly impacts caregiver experience and our ability to scale nationally. Every device deployed represents a family receiving support.

You will help build and refine the infrastructure behind that mission.