Sales and Applications Engineer

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

This is a role effectively coordinates between Engineering, Sales, Product Managers and Customers to provide unrivaled customer experience for Hamilton products.

• Support the Sales Team in a variety of applications
• Prepare and conduct technical product/software demonstrations and training for various liquid handling components
• Lead customer application development
• Attend sales meetings, available as a technical consultant for sales and the customer
• Help clients troubleshoot new and installed liquid handling devices
• Confer with customers and engineers to assess equipment needs and to determine system requirements
• Communicate customer/solution requirements to internal and field support teams and provide technical guidance as needed
• Review and conduct initial investigation, and troubleshoot customer requests for returned products
• Manage and prioritize special kind requests (SKRs)
• Assist in researching and developing new products and Marketing content creation
• Develop and maintain support scripts for ease of customer trials and adoption at the pilot/prototype stages
• Help oversee territory management including internal order management and project management oversight for key accounts
• Prepare for and travel to trade shows and customers sites as needed
• Support all professional services for applicable products

Qualifications

• Excellent skills in communication and the ability to present in front of an audience. Needs to clearly communicate technical and non-technical concepts in a group setting.
• Excellent customer support, service and relationship building capabilities.
• Ability to interpret scientific protocols and the customer’s needs to adapt to automated workflows.
• Ability to work independently and reliably with minimal supervision.
• Strong knowledge of computer hardware, software and programming is essential for this role.
• Travel as necessary (approx. 30%)

Education/Experience

• Bachelor's degree in science or engineering preferably Electrical, Mechanical, Biology, Chemistry, Biochemistry or related fields.
• Previous experience troubleshooting or programming Hamilton instrumentation is preferable.
• Experience with using, modifying and creating scripts with various code software: Python, Java is preferred

About Hamilton

• Established, stable, and reliable company.
• Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
• Engaging and innovative design projects.
• Strong opportunities for professional growth.
• Commitment to sustainable design practices.
• Personal Protective Equipment (PPE) may be required (provided by employer).
• Drug and background screenings required.

Equal Employment Opportunity - It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

Mid Salary