Solutions Engineer

Certa (certa.ai) is an AI-native third-party risk management platform that unifies the full third-party lifecycle, from onboarding through continuous monitoring and offboarding. Enterprises from the Fortune 500 to fast-growing startups use our no-code platform to manage vendors, suppliers, and partners across risk, compliance, and ESG. Trusted by Honeywell, Uber, MARS, and Boeing, we've processed over 10 million entities for 100,000+ users across 120+ countries.

As a Solutions Engineer in our Professional Services team, you'll play a critical role in the successful integration and customization of Certa for our clients. You'll configure the platform to meet each client's unique requirements and business use cases, and you'll be heavily involved in building the API integrations that enable seamless data flow between Certa and client systems.

What You'll Do

• Analyze requirements & design solutions: Work with sales and client-facing teams to understand client needs, business use cases, and requirements, and take part in solution design discussions with insights grounded in both the technology and the business domain.

• Configure the platform: Configure and customize Certa to match client needs, including setting up workflows, defining data structures, and enabling specific features and functionality.

• Build integrations: Work closely with engineering to design, implement, and manage API integrations with external systems, ensuring smooth data exchange and interoperability.

• Build with AI: Use Certa's AI build tooling to speed up configuration, then review, refine, and own the quality of the final output.

• Test, troubleshoot & document: Run thorough unit testing of configurations and integrations, resolve configuration issues that come up during implementation, and maintain detailed documentation of configurations, customizations, and integration processes for the team and for clients.

• Support clients & collaborate: Guide clients through onboarding and post-implementation, support product launches with technical help and training, work with customer support on complex issues, collaborate across product, engineering, marketing, and sales, and stay current on features and best practices to keep improving the process.

What You'll Need

• Experience: A proven track record of implementation excellence for medium-to-large enterprise customers; bachelor's degree required, preferably in Engineering or equivalent.

• Technical skills: Proficiency in API integration and a solid understanding of RESTful APIs and web services, plus technical expertise in relevant programming languages and platforms.

• AI fluency: Comfortable using AI tools in daily work and able to judge when AI output is right and when it needs fixing.

• Analytical skills: Able to grasp complex business use cases and translate them into technical solutions, and to create structure and design effective processes in ambiguous situations.

• Communication: Exceptional communication, presentation, negotiation, and interpersonal skills to work with clients, understand their requirements, and explain technical concepts clearly and concisely.

• Mindset: Results-oriented and curious, an independent operator who takes limited direction and still lands the right action, and able to influence internal and external partners to drive priorities and outcomes.

• Good to have: Hands-on experience with ERP integrations, JSON, and SaaS products, and with process documentation and requirements tools like Miro or Visio.

Compensation and Benefits

• Compensation: Top of market salary + bonuses and equity

• Time off: 49 days paid time off

• Benefits: PTO, full benefits, retirement and wellness plans

• Growth: Professional development support, remote workspace setup bonus

• Team building: Annual company offsites in exciting locations around the world

Location

Certa is a remote-first company and we hire globally. We believe strongly in each team member working from the location that they choose. Should Certers wish to meet and work in person, they have 3 lively office locations they can travel to:

• London

• San Francisco

• Jaipur

The perfect place for Certers to collaborate, co-work, and have face-to-face meetings.

Why Certa

• Category leadership. Certa was named a Leader in the inaugural 2026 Gartner Magic Quadrant for Third-Party Risk Management Tools - recognition that we're defining the category, not following it.

• Industry recognition. We've been honored across the analyst and awards landscape, including Top Tech and Customer Value distinctions in The Hackett Group's 2026 Risk Management SolutionMap, the ProcureTech100 (Advanced AI and Risk Management categories), and Best Overall eProcurement Software in the FinTech Breakthrough Awards.

• A top place to work. Certa was named one of Forbes' Best Startup Employers in the US. We're a fast-growing company where you'll wear many hats, ship quickly, and shape decisions that matter.

• Real scale with strong backing. We've processed over 10 million entities for 100,000+ users across 120+ countries. We're well-funded by leading investors including Fin Capital, Vertex Ventures, and Point72 Ventures, on the back of an oversubscribed Series B, headed towards Series C.

We're excited to meet you!

Certa celebrates difference. We’re an Equal Opportunity Employer, and all qualified applicants are considered without regard to race, religion, sex, age, national origin, disability, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.