IT Operations Specialist

Join our team as an IT Operations Specialist, where you will provide day-to-day IT support for employees, assist with onboarding and offboarding, troubleshoot various technology issues, and manage inventory. You will also support company tools and platforms, document IT processes, and provide general operational support. This role offers a competitive benefits package, including a 401(k) plan with company matching, flexible paid time off, and medical, vision, and dental insurance.

Missions

• Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues.
• Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management.
• Troubleshoot basic network, system, printer, conferencing, and office technology issues.

Profil recherché

- 2+ years of experience in IT support, help desk, office IT, or a related field preferred

- Organized, detail-oriented, and responsive

- Basic understanding of computer systems, networking, and common SaaS tools

- Willingness to learn new systems and technologies

- Bachelor's Degree in Computer Science, Engineering or related field

- Strong communication and interpersonal skills

- Located near or able to commute conveniently to our Midtown Manhattan office

- Experience supporting macOS environments

- Interest in cybersecurity, blockchain, or Web3

- Previous experience supporting office operations or employee onboarding processes

- Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools

- You are proactive, reliable, and enjoy helping people solve problems. You are highly organized, eager to learn, and comfortable supporting both technical and non-technical teams

- You enjoy being hands-on, can adapt quickly in a fast-paced environment, and are willing to take ownership of day-to-day operational tasks to help keep the office and systems running smoothly