Foreman M/F

General information

Reference number

Foreman-3949

Job details

Profile

Operations - Operations - Team Leader

Position title

Foreman M/F

Contract

Unlimited-term contract

Contractual hours

Full-time

Mission description

The purpose of this position is to ensure best management practices are followed in all areas of responsibility regarding departmental procedures and actions, promoting a customer-oriented service, to implement and uphold actions in line with company strategic vision and to operate the department profitably according to set targets. To aid, support and manage the Field Service Teams and Controllers by ensuring best practice with quality and professionalism are always met to maintain customer satisfaction contributing to Profitable Operations.

Key Performance Areas:

(Essential Duties & Responsibilities)

· Overall responsibility to manage the team reporting to this position (manage team by means of continuous performance feedback.

. Coaching and counselling to ensure ongoing improvement of performance, bi-annual performance appraisals per staff membe.

. Payroll information to be compiled and submitted timeously, monthly / weekly team meetings.

. Achieving employee morale survey target, managing leave and absenteeism, implementing and driving HR practises in line with company strategic objectives.

. Ensure effective inter-departmental and internal communication).

· To carry out routine maintenance checks as directed ensuring that all necessary service parts are available prior to attending customer's site.

. All quoted work to be highlighted by liaison personally, with the customer.

· Proceed to customer’s premises as advised, report to the customer’s contact, locate equipment, diagnose fault.

. Once the fault has been diagnosed inform Service Coordinator and the customer of the approximate time of completion.

. Rectify any faults as required by the customer, ensuring that the machine is left operating in a safe condition, that the work has been carried out to the customer’s satisfaction.

· Technical assistance / coaching and on-the-job training to all Field Service Team members.

. Overall responsibility to ensure quality of service (always ensure optimum response time.

. Professional service, evaluation of technicians’ training needs and ensuring lack of knowledge / skills are addressed).

· Sound financial management of team in line with budget and department strategic objectives.

. Ensure all company policies and set targets are met in the following areas: work in progress.

. Service scheduling, debtors, profitability of maintenance contracts, warranty claims processing, service agreement growth targets, service agreements.

. Profitability, labour recovery targets, team and department GP.

. Contribution, management of overheads, managing debtors, perform service quality checks, vehicle (ASEC)and tool inspections, etc.).

· Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to.

· Drive customer service excellence, build and develop strong, loyal relationships with internal and external customers.

Profile

· Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers.

. Ensure internal and external CSI targets are met, etc.)

. Ensure team contributions are focused to grow department in line with company requirements.

· Drive rebuilds and repairs to ensure time frame is kept while promoting external Sales.

. Queries to solve with customers on repairs and outstanding order

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

· Trade test, 5 years + industry experience, STEP 3 technical competencies

· Strong ability to manage, lead and coach a team; ability to plan, organise and control business activities and people for optimum productivity and efficiency

· Ability to negotiate on a win-win basis

· Highly developed communication skills with people at all levels in an organization

· Excellent customer service skills; ability to listen to, understand and resolve customer queries; sense of urgency

· Ability to plan, develop and implement strategic objectives in accordance with department goals

· Strong analytical ability

· Ability to grasp financial / numerical information, ability to interpret financial goals and implement actions to achieve team financial objectives

· Strong decision-making skills & ability to use initiative and assume responsibility

· Strong service management skills

· Consistent, visible and proactive leadership skills; ability to make decisions, take action and apply corrective measures when required

· Ability to build a positive team environment, to foster willingness among followers, to remove job related obstacles hindering growth and achievement

· Ability to manage change in a dynamic environment; Ability to adapt to and accept change, new ideas, new challenges

· Ability to grasp and interpret goals and vision and to communicate it / implement strategies effectively with evident improvement

. Working knowledge of OHSACT, ASEC & environmental legislation.

· Efficiency, accuracy and dedication to service excellence in this position will impact on:

o Customer service perceptions and satisfaction - internal and external clients

o Fostering of long-term partnerships / relationships with internal and external clients

· Accomplishing company strategic goals

· Good relationships, evidence / commitment to follow-up on internal and external customer requests.

. Complaints will have a direct impact on customer satisfaction index and perception of service delivery.

· Relevant Technical skill within the Materials Handling Industry

· Relevant knowledge of products and value-added offerings

· Proven and relevant experience within similar role

· Relevant Technical qualification within industry

. Experience working on the Kerridge system.

Required Certificates, Licences, Registrations:

· Trade Qualification

· Code 8 driver's licence

. Step 3 Certification

Job location

Job location

Africa, South Africa

Location

Elandsfontein

Applicant criteria

Education level

2 - Certificate

Experience level

4 to 6 years