Claims Supervisor

Job Description:

• Supervise a team of claims examiners investigating property insurance claims for dwelling or commercial losses
• Verify coverage and authorize timely payments to policyholders
• Review examiner correspondence for accuracy and completeness
• Ensure field adjuster work product complies with CFP Independent Adjuster guidelines
• Review reserves and provide reserve recommendations
• Communicate with examiners and others to secure missing information
• Assist with negotiating difficult settlements and ensure settlements reflect insured losses
• Evaluate, coach, and lead assigned examiners
• Confer with Claims management and/or legal counsel on legal issues or litigation
• Document claims activity clearly and concisely
• Examine questionable claims and determine payment authorization
• Conduct daily diary reviews to ensure timely status letters
• Review and approve claims within designated authority
• Verify and analyze data used in settling claims
• Lead and participate in special projects improving department quality, efficiency, and customer service

Requirements:

• Bachelor's degree or equivalent preferred
• Excellent customer service, oral and written communication skills
• 2 years of property claims supervisory experience preferred
• Experience managing and settling dwelling or homeowners property losses
• Experience with claims litigation, appraisal, and mediation
• Working experience with MS-Office (especially Word and Excel) is required

Benefits: