First seen by Alion on Sep 26, 2026.
Roles & Responsibilities:
- Provide L2 support for Globalscape SFTP/MFT platforms, handling incidents, requests, and problem tickets.
- Monitor SFTP services to ensure availability, performance, and SLA compliance.
- Troubleshoot and resolve issues related to file transfers, connectivity, and user access.
- Perform user provisioning, key management, and access control administration.
- Coordinate with L3/engineering teams for escalations, root cause analysis, and major incidents.
- Ensure adherence to security policies and compliance requirements (encryption, authentication, audit logs).
- Create and maintain operational documentation, runbooks, and SOPs.
- Support patching, upgrades, and configuration changes in SFTP/MFT environments.
- Assist in onboarding new partners/clients and configuring file transfer workflows.
- Participate in change management processes to ensure secure and controlled implementation.
Skills
SFTP, MFT, Network Security, GlobalScape EFT

