Senior Business Analyst

At CGI, we're helping transform essential UK public services through innovative digital solutions that improve experiences for millions of people. As a Senior Business Analyst supporting our UK Government client’s programme, you'll play a key role in shaping digital services, translating complex business needs into clear, actionable requirements that drive meaningful outcomes. You'll take ownership of business analysis activities, influence delivery decisions and work creatively with multidisciplinary Agile teams to develop solutions that deliver lasting value. Collaborating with CGI and our client’s professionals, you'll have the opportunity to challenge existing approaches, contribute fresh ideas and help shape the future of government digital services, supported by a welcoming community of experts committed to your professional growth and success.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, requiring up to two days per week at the client offices in Swansea.

Profil recherché

In this role, you will take ownership of business analysis activities supporting the delivery of digital services within the programme. Working closely with Agile Delivery Squads, Service Designers, Technical Project Managers and frontline colleagues, you'll identify, analyse and document business and user requirements, translating them into well-defined product backlogs and actionable user stories. You'll play an important role in ensuring requirements remain visible, traceable and aligned with service design, technical delivery and wider business objectives.

You'll have the autonomy to lead requirements discussions, influence stakeholders and identify opportunities to improve delivery outcomes. Working within a supportive, multidisciplinary environment, you'll bring creative thinking to complex challenges, facilitate collaboration between technical and non-technical teams and contribute to continuous improvement across the software development lifecycle. You'll also have opportunities to develop your expertise, share knowledge and help deliver digital services that make a meaningful difference to the public.

Key responsibilities include:

• Analyse & Define: Lead requirements gathering and analysis, translating business objectives and user needs into clear, structured and actionable requirements.

• Shape & Refine: Develop and maintain product backlogs, user stories and acceptance criteria, ensuring requirements are prioritised and ready for Agile delivery.

• Engage & Influence: Facilitate workshops and discussions with CGI and client stakeholders, building shared understanding across technical and non-technical teams.

• Collaborate & Deliver: Work closely with Agile Delivery Squads, Service Designers, Product Owners and Technical Project Managers to support successful digital service delivery.

• Own & Trace: Maintain end-to-end requirements traceability, ensuring outputs are documented, visible and embedded into service design and backlog refinement.

• Support & Prioritise: Contribute to product ownership activities where required, helping teams clarify priorities, manage dependencies and make informed delivery decisions.

• Improve & Innovate: Identify opportunities to streamline processes, resolve delivery challenges and improve how business requirements are captured and communicated.

• Manage & Communicate: Use Jira, Confluence and relevant delivery tools to maintain accurate documentation, communicate progress and support effective stakeholder engagement.

Required qualifications to be successful in this role

To succeed in this role, you should have proven experience as a Business Analyst delivering digital services within a complex enterprise Agile environment, ideally within the UK public sector. You'll bring a comprehensive understanding of the software development lifecycle, strong requirements engineering capabilities and the confidence to work independently while collaborating effectively with multidisciplinary teams. You'll be an effective communicator and facilitator, comfortable influencing stakeholders, challenging assumptions and translating complex requirements into practical delivery outcomes.

You should have:

• Business Analysis Experience: Proven experience delivering business analysis activities within complex digital transformation programmes.

• Agile Delivery Expertise: Strong hands-on experience defining requirements, refining user stories and supporting product backlog management within Agile delivery teams.

• Software Development Lifecycle: Comprehensive understanding of the SDLC and how business analysis contributes to design, development, testing and delivery.

• Requirements Engineering: Demonstrable ability to elicit, analyse, document, validate and maintain requirements with clear traceability throughout delivery.

• Stakeholder Engagement: Strong facilitation, communication and influencing skills, with the ability to engage technical and non-technical stakeholders.

• Independent Delivery: Confidence managing business analysis activities independently, identifying priorities and ensuring timely delivery of high-quality artefacts.

• Collaboration & Problem-Solving: Ability to work across multidisciplinary teams, resolve ambiguity and balance user needs, business priorities and technical considerations.

• Agile Tooling: Practical experience using Jira, Confluence or comparable requirements and backlog management tools.

Desirable experience:

• Public Sector Transformation: Experience delivering digital services within UK government or other public sector organisations.

• Product Ownership: Experience supporting Product Owners or undertaking delegated product ownership responsibilities within Agile squads.

• Government Digital Services: Familiarity with user-centred service design and the delivery of government digital services.

• Enterprise Agile Environments: Experience working across multiple delivery teams, managing dependencies and aligning requirements with wider programme objectives.

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