Sr. Manager, Inside Sales

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

This is a management role within Chamberlain Group's Sales function reporting to the VP of Pro Channel. A successful incumbent is expected to:

(i) Build and lead the inside sales organization focused on managing defined Pro Channel partner accounts across both Residential and Commercial offerings.

(ii) Drive the building of targeted business plans and strategies for allocating resources and driving sales activities to achieve monthly, quarterly, and annual targets within the Inside Sales Group, and

(iii) Develop, coach and guide (including territory design and target setting) the Inside Sales team to exceed annual sales goals against assigned accounts and prospects.

Essential Duties and Responsibilities:

• Build and lead the Inside Sales organization focused on managing defined Pro Channel partner accounts across both Residential and Commercial offerings

• Create the framework and structure for a proactive, out-bound oriented Inside Sales team with a focus on account management, revenue growth, and sales results, leveraging analytics, business intelligence and marketplace awareness

• Lead, mentor and develop the inside sales team to achieve monthly, quarterly, and annual targets through effective account management, segmentation, and robust outbound call based sales activity

• Set and obtain an annual sales goal specific to this group focused on prospects and assigned customers with emphasis on exceeding Core and Emerging targets; define and execute a monthly business review cadence to ensure progress against goals and to enable quick response/action as appropriate to identified gaps

• Oversee and maintain the sales performance of the team

• Utilize data and analytics to make data-driven decisions and identify opportunities for improvement

• Develop curriculum for team that drives selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for LiftMaster; develop and execute ongoing training, coaching, and support to help team members improve their product technical knowledge
• Monitor, troubleshoot and improve area-of-control operations to ensure alignment to LiftMaster’s business direction, quality of business practices, optimum organizational performance and a highly motivated inside sales force

• Act as a second level of escalation; has approval authority for pricing discounts and credit delegations

• Collaborate with the Pro Channel leadership to ensure inside sales and outside sales alignment to drive incremental sales growth

• Conduct fact-finding on customer needs, opportunities and other information-gathering activities

• Generate and present regular reports on team performance and key metrics to senior management

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.
• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members

• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CGI mission, vision and values.

Minimum Qualifications:

Education/Certifications:

• Bachelor's Degree

Experience:

• 10+ years of relevant work experience

Knowledge, Skills, and Abilities:

Other:

• Ability to travel up to 20% - domestically and internationally; valid driver's license

#LI- Hybrid - Oak Brook, IL

#LI-MM1

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.