Sr. Technical Program Manager

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Job Summary:

This is a role within CG's Engineering group. A successful incumbent is expected to (i) Own the definition and cross-functional strategy for org-wide programs/initiatives that span all engineering disciplines and global sites. Set scoping standards other TPMs follow, and step in to unblock or re-scope programs that have stalled., and (ii) Drive the org-wide program portfolio across Hardware, Software, and AI Engineering; maintaining the single source of truth for commitments, capacity, dependencies, and status that other TPMs and engineering leaders rely on. Requires 10+ years of program or project management experience in a software/AI engineering, hardware-software integration, or infrastructure environment, including experience leading multi-team, multi-site programs and mentoring other program/project managers.

Experience working in agile/scrum environments; comfortable with Jira, Confluence, and similar tools, including standing up or evolving these processes for a growing organization. and a minimum of a bachelor's degree in engineering, Business, or related field with a PMP, PMI-ACP, CSM, A-CSM or equivalent certification.

Job Responsibilities:

• Own the definition and cross-functional strategy for org-wide programs/initiatives that span all engineering disciplines and global sites. Set scoping standards other TPMs follow, and step in to unblock or re-scope programs that have stalled.
• Drive the org-wide program portfolio across Hardware, Software, and AI Engineering; maintaining the single source of truth for commitments, capacity, dependencies, and status that other TPMs and engineering leaders rely on.
• Serve as the senior-most interface between business/product leadership and engineering directors on the organization's most complex, highest-risk commitments, translating contracts, growth targets, and customer deployments into engineering capacity plans and surfacing tradeoffs at the leadership level before they become misses.
• Design, implement, and own the dashboards, cadences, KPIs, and reporting frameworks used to brief the CTO and senior leadership on portfolio health across the full engineering organization. Use data and pattern-recognition across programs to shape strategic decisions and organizational design.
• Own the real-time view of capacity versus committed demand across Hardware, Platform/Cloud, and Eng Ops, and drive prioritization decisions at the director/VP level when demand conflicts across sites and disciplines.
• Drive end-to-end delivery of the organization's most strategic, highest-risk programs - including multi-site customer-facing deployments, new product launches, and operational scaling initiatives - and act as the escalation point when programs cross Oak Brook, Pune, and Taipei.
• Set the standard for widely circulated plans and communications across the TPM function, driving consistency and clarity org wide. Influence directors and VPs, build consensus in the face of ambiguity, and coach other TPMs on stakeholder management.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Qualifications:

• Bachelor's degree in engineering, Business, or related field.
• PMP, PMI-ACP, CSM, A-CSM or equivalent certification.
• 10+ years of program or project management experience in a software/AI engineering, hardware-software integration, or infrastructure environment, including experience leading multi-team, multi-site programs and mentoring other program/project managers.
• Experience working in agile/scrum environments; comfortable with Jira, Confluence, and similar tools, including standing up or evolving these processes for a growing organization.
• Demonstrated ability to own the largest, most complex programs in the organization - spanning multiple engineering disciplines, sites, and time zones - with competing priorities and significant ambiguity.
• Strong technical background - you don't need to write production code, but you must be able to engage deeply with engineering directors on technical tradeoffs, architecture decisions, and delivery constraints, and be trusted to make judgment calls under ambiguity.
• Excellent written and verbal communication; proven ability to brief senior leadership (director/VP/CTO level) and tailor message and level of detail to the audience.
• Proven track record of operating effectively in matrixed, global organizations with distributed, cross-functional teams across multiple time zones.
• Familiarity with infrastructure-as-code (Terraform), container orchestration (Kubernetes), or GitOps (ArgoCD).
• Experience driving AI, DevEx, developer productivity, or internal platform initiatives at an organizational (not just team) level.
• Demonstrated experience mentoring or informally leading other program/project managers and contributing to how a TPM function or PMO operates.

Preferred Qualifications:

• Prior experience as a Senior or Staff-level Technical Program Manager in a hardware-software, IoT/connected-device, or similarly matrixed engineering organization.
• Experience standing up or scaling a TPM function or PMO from an early stage.
• Background in building internal platform-as-a-product programs or developer self-service tooling at an organizational scale.
• Experience partnering with hardware engineering teams at the leadership level - familiarity with NPD (New Product Development) processes, hardware-software integration, or embedded systems in connected/IoT products.
• Experience in IoT, connected home, or cloud-native platform engineering environments is a plus.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.