Sr Business Analyst

Job Description: Business Analyst - Pre-Sales (IT Services)

Position: Business Analyst - Pre-Sales

Employment Type: Full-time

About the Role

We are seeking a proactive and analytical Pre-Sales Business Analyst to support our IT Services Sales Team. The ideal candidate will work closely with clients, understand their business needs, and help craft tailored service-based solutions. This role is crucial in bridging clients’ requirements with our technical and delivery capabilities.

Key Responsibilities:

Client Discovery & Requirement Analysis

• Conduct requirement-gathering meetings with prospective clients.
• Understand business objectives, technical needs, and project goals.
• Translate discussions into structured documents (BRD, SRS, user stories, workflows).

Solution Mapping for IT Services

• Analyse client needs and maps them to relevant service offerings (development, QA, cloud, support, staffing, etc.).
• Engage with technical teams to design scalable, cost-effective, and service-oriented solutions.
• Create solution overviews, capability decks, and delivery approach documents.

Proposal & Documentation Support

• Prepare proposals, SoW, effort estimations, RFP/RFI responses, and capability presentations.
• Ensure all documents clearly reflect services, scope, timelines, and assumptions.
• Collaboration with sales and delivery leads to finalizing cost models and pricing.

Sales Enablement & Client Communication

• Support sales team with presentations, demos, and functional explanations.
• Participate in client calls to respond to queries and explain service strengths.
• Communicate value propositions and differentiate our service offerings.

Cross-Functional Coordination

• Work closely with delivery managers, architects, developers, and sales.
• Ensure alignment on service capability, timelines, risks, and delivery feasibility.
• Contribute to internal knowledge-sharing on new service offerings and processes.

Market & Competitor Analysis

• Research industry trends, best practices, and competitor service models.
• Provide insights to leadership to enhance or modify service offerings.
• Maintain awareness of emerging technologies and service opportunities.

Transition to Delivery

• Provide complete handover to project/delivery teams post -deal closure.
• Ensure scope, documentation, and expectations are transparent and aligned.

Required Skills & Qualifications:

• Bachelor's degree in business, IT, Engineering, or related field.
• 7+ years of experience as a Business Analyst or Pre-Sales Analyst in an IT services company.
• Strong understanding of IT services like software development, QA, DevOps, cloud, support, or staff augmentation.
• Excellent communication, presentation, and client-engagement skills.
• Experience preparing proposals, SoW, estimations, and functional documentation.
• Familiarity with tools like JIRA, Confluence, MS Office, Visio, Figma, or similar.

Good to Have:

• Experience working with global clients (US, UK, Australia).
• Knowledge of various engagement models (T&M, fixed cost, dedicated team).
• Understanding of Agile methodologies.
• Ability to create process diagrams, user flows, and wireframes.