Staff Software Engineer

About Chargebee

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.

Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.

Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we're on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Our team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform.

Role Summary

We are seeking a Staff Engineer (Architect) to drive the design and scalability of AI-powered automation systems (agentic AI) that will transform billing and revenue operations for our global SaaS customers. This role is critical in shaping Chargebee's next generation of intelligent, multi-tenant automation products.

You will report to the Senior Director of Engineering and partner closely with product, engineering managers, and cross-functional stakeholders. As a technical leader, you'll bring architectural clarity, scale-conscious design, and thought leadership to ensure we build a robust, secure, and extensible AI automation platform that serves thousands of customers reliably.

Key Responsibilities

• Architect scalable agent platforms: Define the end‑to‑end architecture for our AI automation stack with multi-tenancy, resilience, and extensibility.
• Build AI agent capabilities: Lead architecture for MCP integration, tool orchestration, memory management, evaluation frameworks, RAG setup, async workflows, and streaming pipelines.
• Prototype & guide AI-first engineering: Deliver proof‑of‑concepts, mentor developers, and promote best practices in agent orchestration and GenAI frameworks.
• System governance & frameworks: Build reusable APIs, modular components, and guardrails to standardize and accelerate agent deployment.
• AI lifecycle & governance: Own deployment pipelines, observability, model retraining schedules, drift detection, and production resilience.
• Ethical & secure AI design: Partner with security and risk teams to ensure safe, explainable, and bias-aware agent behavior.
• Cross-functional leadership: Collaborate with Product, Engineering, and Security to balance customer needs, compliance, and technical trade-offs.

Qualifications

• Experience: 10+ years in software engineering with at least 5 years in technical leadership or architect roles within SaaS / enterprise platforms.
• Domain Knowledge: Strong understanding of distributed systems, multi-tenant SaaS architecture, and cloud-native platforms (AWS).
• AI & Technical Depth: Strong expertise in Python and JavaScript for GenAI frameworks, specifically LLM orchestration, RAG workflows, agent frameworks, evaluation pipelines, async processing, and streaming. Solid foundation in object-oriented design, relational databases, and vector store technologies. Java knowledge is a helpful bonus.
• Scalability Mindset: Proven track record of architecting and scaling enterprise SaaS systems.
• Leadership Skills: Demonstrated success in influencing architectural direction, mentoring engineers, and fostering innovation.

What Makes You a Great Fit

• You're passionate about AI-powered automation and curious about how agentic approaches can transform enterprise workflows.
• You can balance pragmatism with vision—delivering incremental value today while laying the foundation for future scale.
• You thrive in fast-paced, collaborative environments and can rally teams around complex technical missions.
• You're not just an architect—you're a builder, a mentor, and a thought leader.

Why Join Us

At Chargebee, you'll be at the forefront of reinventing how subscription businesses run. With customers in 60+ countries and a truly global team, you'll solve problems that touch millions of invoices, subscriptions, and dollars every day.

If you resonate with curiosity, customer obsession, and continuous learning, we'd love to hear from you. Come build the future of subscription revenue operations with us!

Benefits

Want to know what it means to work for a company that genuinely cares about you Check out just a few of the benefits we give our employees:

We are Globally Local

With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it's that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

Customer! Customer! Customer!

Everything we do is driven towards enabling our customers growth. This means no matter what you do, you will always be adding real value to a real business problem. It's a lot of responsibility, but also a lot of fun.

Ready to build the future of recurring revenue at scale

Join the Chargebee tribe.