Afternoon Dispatch Support Specialist
Charger Logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continue to grow.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based on San Pedro Sula, Honduras.
Your primary role will be to coordinate and optimize delivery schedules by communicating with mobile units to ensure they receive any important messages. Monitor situations by phone or radio, use mapping software to locate the best routes, and keep track of the locations of mobile units.
** English fluency is a must **
Responsibilities:
- Assist in dispatch pending loads, schedule, and dispatch drivers to pick up and deliver.
- Schedule and dispatch drivers to pick up and deliver loads to and from customers.
- Coordinate and modify daily routes to accommodate the needs of customers.
- Manage daily routes according to the needs of customers and communicate specific freight requirements and procedures to drivers.
- Monitor any sudden route changes or road construction issues and establish new routes for timely deliveries.
- Actively participate in problem resolution with the team members and different departments.
- Assist driver with routing directions and communicate proper execution.
- Maintain high compliance to dispatch standards and operating procedures.
- Update customer web portals with up-to-date load information.
- Pull loads forecast from system, update drop and hooks events.
- Enforce safety procedures such as monitoring driver reports to ensure equipment safety.
- Analyze transportation planning opportunities to reduce transportation cost.
- Ensure proper placement of trailer pool to support customer’s daily requirement while maintaining cost.
Requirements
- College diploma or university degree.
- Previous logistics and customer service experience is an asset.
- +2 years of experience in customer service roles.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Strong time-management with an ability to prioritize and multi-task.
- Proficient in Microsoft office, with aptitude to learn new software and systems.
- Fluency in English and Spanish is a must.
Benefits
- Competitive Salary
- Permanent Role
- Career Growth
"In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.
We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.
We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”