Program Implementation Specialist

Charlie's Produce | Who We Are

At Charlie's Produce, people are at the heart of everything we do. As the largest employee-owned produce wholesaler on the West Coast, we've built our reputation by delivering quality products, exceptional service, and creating opportunities for our employees to thrive.

For more than four decades, we've been committed to connecting communities with fresh, high-quality produce. That commitment is made possible by a dedicated team that brings passion, innovation, and a strong work ethic to everything they do. Whether you're serving customers, supporting operations, or driving our business forward, your contributions help nourish communities and make a meaningful impact every day.

We're growing, and we're looking for talented individuals who share our values of quality, teamwork, and service. If you're looking for a company where your work matters and your career can grow, we'd love to meet you.

Why Join Charlie's Produce?

• Collaborative and supportive company culture
• Medical, Dental, and Vision coverage beginning the first of the month following hire
• Employee Stock Ownership Plan (ESOP) and 401(k) retirement savings plan
• Paid vacation and company holidays
• State Sick Leave benefits
• 100% prepaid college tuition for employees and their eligible dependents
• Employee Assistance Program (EAP)
• Opportunities for career development and advancement

Compensation:

• $27.45- $35.67/hour
• Potential 90-day performance-based raise
• Yearly review with possibility of increase based on performance and tenure

The Program Implementation Specialist updates and maintains pricing databases, price lists, and customer pricing profiles in ERP, customer portals, or other software. They support the implementation of pricing strategies, contract terms, and customer quotations, as well as investigates billing or payment errors. The Program Implementation Specialist partners with sales, finance, purchasing, and other teams to align pricing updates with cost structures and margin goals. They perform periodic billing and margin audits, review multiple platforms for missing or incorrect data, and generate routine pricing reports. Reports to the Contract Implementation & Data Integrity Manager.

Essential Duties

• Coordinate with various divisions to establish pricing, margin review, and improvements needed for all contracted food service programs
• Set up periodic pricing (bids) in the ERP system. Manage the process to ensure that all customer item numbers are accurately mapped to the correct company item numbers. Manage the addition, deletion, and updating of each customer’s pricing (bids) to always reflect the most current and accurate pricing
• Run required reports and extract the relevant data, from multiple sources (AS400, Bossanova, Tableau, customer portals, etc.), to accurately calculate the current and future pricing as determined by each contract. Update these prices where applicable
• Pull and analyze customer sales and calculate rebate based on customer rebate agreement for contracted program customers
• Provide analysis and details as needed for contracted program business performance reviews
• Provide support during new customer and/or new regions implementations and rollouts
• Must work positively and collaboratively with multiple departments and/or divisions to problem solve as needed. Collaborate with external partners as needed for pricing, reporting, and rebates
• All employees are responsible for food safety and are expected to notify the appropriate manager, supervisor, or key personnel if they witness any compromise to food safety or food quality

• Intermediate excel knowledge required. Intermediate Microsoft Suite and Computer Program use and formula creation required
• Intermediate analysis preferred. Heavily involved in Tableau reporting, excel validations, and pricing/reporting calculations
• AS400 experience preferred
• Basic understanding of contract terminology
• Ability to work as part of a team in a fast-paced work environment and a willingness to help all members of the department
• Excellent verbal and written communication skills. Produce Industry knowledge a plus
• Basic interpersonal skills for building and maintaining professional relationships
• Strong organizational and time management skills with some supervision
• Ability to follow a script to complete routine, periodic, and ad hoc tasks
• Strong decision-making skills and ability to handle complex situations
• Keen awareness of the importance of company strategic goals
• Demonstrated ability to work independently as well as learn from others
• Ability and willingness to embrace change and drive process improvements, including adapting to new technologies and tools
• Must observe and follow proper safety procedures; report potentially unsafe conditions

All job offers for this position are contingent upon passing a criminal background check after a conditional offer of employment. No applicants will be disqualified based on the mere presence of criminal history, and an individualized assessment shall be conducted before any conditional offer of employment is revoked.

Attorney General’s Washington Fair Chance Act guide

RCW 49.94.010

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/

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