Education & Retail Coordinator - Travel Retail

About Charlotte Tilbury Beauty

Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand-in-hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

About the role

Coordinate effective planning, delivery, and measurement of all educational activity and content across the Travel Retail region and retailers. Supporting the Education and Sales functions.

As a Education & Retail Coordinator you will

Support the Creation and Deployment of Educational Content

• Taking direction from the Head of Education and leveraging the assets available from the Global Education team, create a suite of physical and digital training content for Team Tilbury, covering NPD launches, Start of a Dream follow-up, artistry development, L&D and more by utilising our in-house Learning Management System and authoring tools.
• Plan and deliver the training material required for all NPD launches in time for regional training sessions.
• Working closely with multiple stakeholders, share and borrow best practice on content modification and delivery.
• Manage the training content and creation required for all field communication, including Start of a Dream, Seasonal Schools, Conferences, pathway development, all branded training material, and any other ad hoc requirements.
• Attention to detail in updating/proofreading existing & new training materials.
• Create annual/biannual departmental hero videos. Managing the project from initial brief to execution.
• Education lead on the internal communications channel featuring department updates and scheduled events.

Manage and Monitor the Scheduling and Effectiveness of Training Activity

• Working closely with Retail, Commercial, Pro, Marketing and Retail Operations teams, to manage the Retail calendars. Covering all training activity in the region including: the Start of a dream induction programme, all NPD launch training deployment, all artistry certification, and development training.
• Ensure all Field Training Managers confirm planned training and store visit dates to monitor delivery across the region.
• Support the Field Training Managers in building the format and updates of their regional education plans.
• Design & collate all surveys across all Training functions, to provide a summary to key stakeholders.

Event Management

• Lead the planning and delivery of all classroom trainings, including Field Training Managers “train the trainer” sessions, any regional conferences, and any education meetings. For both own staff and non owned staff retailers. Event planning to include venue hire, all catering, product and hygiene requirements, travel and accommodation, gifting, and content coordination.
• Support the Head of Education in the planning and execution of all artistry & L&D certification courses.
• Support the Head of Education as co planner of any larger scale events such as Retail Conferences and/or Seasonal Schools
• Organise and support the Head of Education in the delivery of field team meetings, including creation of any tools or documentation required

Budget Planning

• Oversee the forecasting and actualisation of all travel and expense costs from the training team, managing and escalating risks and opportunities in the cost centre, working closely with the Finance planner for the region.
• Manage the forecasting, calendar and delivery of gratis to all store teams, working with Supply and Customer Supply Chain to ensure all gratis reaches teams in advance of launch.
• Responsible for the replenishment of training kits including the associated budget monitoring and tracking.

Who you will work with

• Reporting to the Head of Education, TR
• Work closely with Retail Managers & Field Training Managers UK/ EMEA/ME
• No direct reports. However, must have the ability to manage working with roles of all levels (from the Field and Retail Team to General Manager) and teams to coordinate deadlines and requirements.

About you

• Flexibility to travel, if required.
• Previous experience in a similar operational role is advantages.
• Good understanding of retail environment.
• Must be an effective communicator, with excellent English written and verbal skills.
• Ideally additional languages of Spanish/French
• Grammar checks and Proof-reading is often required
• Needs to be highly structured and organised.
• Personable and approachable; able to build rapport quickly with anyone.
• Comfortable working in ambiguity.
• Ability to manage multiple priorities and adapt to changing priorities as required.
• Team spirited.
• IT Skills:

Excel at an intermediate level (Will require regular use of formulas such as v-look ups, concatenate, custom filters, tables, and sums etc…)

PowerPoint - Creation of presentations, with strong attention to detail.

Outlook - can manage a high amount emails and diary management, effectively.

Google Docs, Zoom, Photo Editor and Word, also advantages.

• Independent, pro-active and self-starter approach.
• Process orientated

Charlotte Tilbury is a fast-paced, dynamic and ever-evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind-the-scenes moments.

Benefits