Platform Engineer

About Charlotte Tilbury Beauty

Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand-in-hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

About the role

The platform team looks after the infrastructure that supports the Charlotte Tilbury customer experience online, and the platform that our engineers use - from CI/CD pipelines to shared Terraform modules, from security improvements to tooling optimisation. Engineers work in small, nimble teams (squads) that work in SCRUM or Kanban to deliver exciting feature roadmaps. Our squads include Product Managers and Product Designers and part of our DNA as a company is achieving amazing things through collaboration. Engineering squads follow DevOps principles, with teams running what they build - and the platform team sits alongside them, making it easy for them to get it right the first time, making the infrastructure scalable and secure, and making the journey from idea to deployment to support a smooth one.

As Platform Engineer you will

We are looking for a motivated, curious, collaborative new team member to help us deliver a game-changing roadmap of features with luxury-level performance and reliability. As a Platform Engineer at Charlotte Tilbury, you will

·Maintain and contribute to all parts of our AWS platform that creates a luxury shopping experience for our customers;

·Work on platform initiatives that enable our cross-functional squads to self-serve when it comes to provisioning infrastructure from the AWS catalogue;

·Contribute to our tooling and the overall developer experience of our engineers, making it easy for them to create, maintain, and own the infrastructure they need, and making the process of building, testing, and deploying services and features fast and frictionless;

·Review and continuously improve our cloud infrastructure, making sure it is secure, performant, and cost-efficient, and is ready to support the ambitious growth plans for our business;

·Receive mentoring, development, and training to ensure your skills are kept up to date;

·Have an opportunity to contribute to SRE and incident response.

Who will you work with

Lead Platform Engineer, Engineering Team etc.

About you

·Hands-on experience with running services in the cloud - we use AWS, so AWS is strongly preferred but not essential;

·Experience in designing, maintaining and running production infrastructure using IAC (preferably Terraform);

·Familiarity with core AWS services, we actively use Elastic Container Service, Lambdas, CloudFront, API Gateway, S3, RDS, Route53, API Gateway, ElastiCache;

·Knowledge of cloud CI/CD systems, preferably GitHub Actions, with an understanding of how to handle secrets and privileged access for those systems;

·Grounding in basic networking and connectivity - VPCs, load balancers, routing;

·Experience with Docker, containers and container orchestration platforms;

·Experience in using a scripting language (such as Bash or Python), for CI/CD and general problem-solving;

·Knowledge of observability concepts and ability to utilise monitoring tools (logs, metrics, dashboards, alerts - we use Grafana) to identify problems and find solutions.

Nice-to-haves

·Hands-on experience with at least one non-IAC programming language (Java, Python, Typescript, or any other);

·Familiarity with, and interest in, security, and readiness to consider security implications in every action;

·Experience working in e-commerce and running commercially critical infrastructure used by tens or hundreds of thousands of customers every day;

·Familiarity with AWS IAM, least privilege, encryption and secure access patterns for services and CI/CD.

You will succeed in this role if you

· Are curious, proactive and enjoy solving platform problems that enable other engineers;

·Are comfortable working with a range of service in production and understand how they are built, monitored and supported;

·Are self-motivated, willing to seek solutions and ask for help when needed;

·Comfortable with ambiguity and refining direction as a team;

·Understand that platform work is not just provisioning infrastructure but helping services run reliably day to day;

·Can communicate clearly with technical and non-technical stakeholders;

·Are comfortable working across project delivery and operational support.

Charlotte Tilbury is a fast-paced, dynamic and ever-evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves

• We’re a hybrid model with flexibility, allowing you to work how best suits you

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday

• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey

• Financial security and planning with our pension and life assurance for all

• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues

• Bring your furry friend to work with you on our allocated dog friendly days and spaces

• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind-the-scenes moments.